Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The trick is to embed it firmly into agent culture and the customer journey - Christian Thorsrud at Puzzel explores the options.
According to Lee Clarke at Dynama, ditching spreadsheets is the first step to success in today's highly competitive cruise market. Here he argues the case for automation.
Puzzel (formerly Intelecom's contact centre division) opens its first office in Finland and now covers the whole of the Nordic region with sales and support operations for its cloud-based contact centre solution.
Donald Anderson, senior advisor at Dynama outlines the five major benefits of deploying an integrated crewing solution to support the future of shipping.
Active Risk Manager (ARM) software made available to students in global universities supporting growing interest in risk management profession and accreditation.
Consumers today expect the way they pay for products and services to be effortless, instant and secure. Once dominated by a few banks and payment companies, today new payment technologies are revolutionizing the industry.
The days of merchants being held to ransom with high a MSC based on high interchange rates and blended processing fees are numbered, soon there will be simpler and more convenient solutions, with reasonable fees and great customer service, says Anderson Zaks.
Puzzel (formerly Intelecom's contact centre entity) has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report, for the third consecutive year.
Leading global organizations look to the Cloud to extend risk across the enterprise and out to supply chains to mitigate increased geopolitical and cyber security risk.
Higher assurance solutions now available for high threat user groups, protecting mobile communications from eavesdroppers with Armour Mobile DSEI, 12 – 15 September, ExCeL, London Stand No: N7-197.
One of the largest homes and care providers across Staffordshire and Shropshire provides easy access to pay info, holiday bookings and training to over 600 staff in move from transactional to transformational HR.
Dynama announces publication of its new White Paper for HR, recruitment and scheduling professionals entitled, 'Enhancing Effective Staff Engagement', exploring what is behind human motivation.
Enterprise organisations now able to protect mobile communications of all kinds held on consumer and desktop devices from eavesdroppers with Armour Mobile InfoSec Europe, 6 - 8 June, Olympia, London Stand No: T10a.
Innovative garden centre defies seasonal sales trends by launching new services and optimising efficiency with ERP solution integrated with LS Retail from The NAV People.
Carval Computing, provider of fully integrated Payroll and HR software has achieved HM Revenue and Customs (HMRC) recognition for commercial software suppliers for the Construction Industry Scheme (CIS).
One of the largest manufacturers of sanitary ware in China to grow retail business with Eurostop systems across franchise stores, showrooms and sales outlets.
This latest innovation highlights Allocate's commitment to continue developing workforce optimisation solutions for real-world challenges in the high-pressure offshore industry.
World's largest online car rental service uses Teleopti's strategic Workforce Management (WFM) technology to create schedules for 800 sales and service advisors to provide 24 hour customer service in 169 countries.
Cyber specialist Becrypt shares insights and experience and exhibits data protection suite at Europe's largest event for security professionals InfoSec Europe, 7-9 June, Olympia, London Stand No: D80.
Independent analyst finds Active Risk Manager delivers, where the majority of risk solutions fail, in enabling organizations to aggregate and normalize risk enterprise-wide.
Totally new class of software solution helps businesses meet ever changing legislative, financial and operational challenges of workforce management while significantly reducing overtime costs.
New Cyber Growth Partnership initiative the CGP Exchange launched at UKTI Cyber Demonstration Centre aims to help boost UK Cyber Capability and exports through sector collaboration.
Social media is fast becoming a valuable communications tool with many industries actively using social media to promote their products and services and drive commercial success. The finance industry is waking up to this as clients turn to online resources for information and advice.
Wave Tech has deployed Becrypt's Protect Suite solution to secure data and systems used by several hundred employees located across the US. The solution replaces existing open source encryption software TrueCrypt which was not meeting the integrity standards set by the US financial services industry regulators.
Becrypt has announced that All Points, an independent solutions provider supplying the US Federal Government, has signed a partnership agreement to incorporate Becrypt's cyber security solutions as part of its information systems.
Organisation meets new flexible working legislation and Government security requirements for staff working on electoral rolls and Council tax supported by hfx.
AAF International, a leading manufacturer and marketer of commercial air filtration products, has successfully deployed Carval Computing's complete HR Unity portfolio of integrated Payroll, HR, Self-Service and Time and Attendance software solutions.
MVV Environment, a specialist in Energy from Waste processing plants, has selected HR software from Carval Computing. Carval's HR Unity will cover staff at both UK sites at Devonport Dockyard, in Plymouth, Devon and Ridham Dock, near Sittingbourne in Kent.
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