Interactive Intelligence to Address Public Sector Demand for Contact Centre and Unified Communications Technology at Kingdom e-Government Summit in Saudi

Top Quote Vendor will supplement live demonstrations of its Customer Interaction Center™ (CIC) contact centre and UC platform with case studies highlighting successes in government institutions across the Middle East. End Quote
  • (1888PressRelease) May 18, 2014 - RIYADH, KSA - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation as one of the sponsors at the Kingdom e-Government Summit taking place in Riyadh, Saudi Arabia between 18-19 May, 2014. With increasing government focus in the Kingdom on e-services and deployment of the latest technologies, Interactive Intelligence sees the Summit as an ideal opportunity to engage with IT decision makers in public office and educate them about how the company's flagship solution Customer Interaction Center™ (CIC) can help transform and modernize their contact centre and unified communications infrastructure.

    Safwat Alshawaf, territory manager, Saudi Arabia at Interactive Intelligence says, "Saudi Arabia is the largest ICT market in the Middle East region. The biggest driving force behind the success of the IT market in Saudi Arabia has been government spending. Such investment is psychologically important to the private sector as it infuses a high level of confidence and permits the cash-flow necessary for the kind of boom we have been witnessing. Currently, a majority of government organizations are evolving to Unified Communications and adopting the latest technologies in their contact centres in an effort to provide better services and streamline communications with citizens. This is where we believe our technology can provide significant value. We already have a number of prime customer references in government entities across the region and we hope that our discussions at the Summit will help us make further inroads into the public sector in the Kingdom."

    The Interactive Intelligence flagship solution, Customer Interaction Center™ (CIC), is an all-in-one IP communications software suite that can be deployed in the cloud or on-premises. It offers contact centre, unified communications, and business process automation functionality to organizations of all sizes and types.

    According to the organizers of the Kingdom e-Government Summit, in 2014, Saudi Arabia's government is expected to spend US$ 12.4 billion on information communications technology and improving e-Government services. This includes 320 new e-Government projects at a cost of more than US$ 2.1 billion. The 5th Annual Kingdom e-Government Summit aims to build awareness and accelerate the integration of e-Government in the day-to-day activities of the public sector and the services it offers to businesses and citizens. More information about the Summit can be found at

    About Interactive Intelligence
    Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed in the cloud or on-premises, are in use by more than 6,000 customers worldwide. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years. In 2013 it received the Frost & Sullivan EMEA Contact Centre Company of the Year Award. The company was founded in 1994 and employs more than 1,800 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

    This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

    Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

    Product Contact:
    Safwat Alshawaf
    Territory Manager, Saudi Arabia
    Interactive Intelligence
    Mobile : +966 552804888
    Email : Safwat.Alshawaf ( @ ) inin dot com

    Media Contact:
    Colin Saldanha
    +97150 6400762
    colin ( @ ) procre8 dot biz

  • FB Icon Twitter Icon In-Icon
Contact Information