Consilium Launched Consilium UniCRM™, A Next-Gen CRM Solution for Help Desk, Collections, and Telemarketing

Consilium Improves Customer Experiences with Webex by Cisco. End Quote

(1888PressRelease) May 08, 2025 - Singapore, Canada & USA - Consilium Software, a global leader in customer engagement solutions, today announced the launch of Consilium UniCRM™, a powerful all-in-one CRM platform purpose-built for small-to-medium contact centers. UniCRM™ consolidates Help Desk, Collections, and Telemarketing operations into a single, intuitive desktop—empowering agents to deliver exceptional customer experiences with unmatched efficiency. UniCRM™ is now available on the Webex App Hub.

Consilium UniCRM™ redefines productivity by delivering deep telephony integration, intelligent workflows, and a unified desktop experience that drives performance across every customer-facing team.

UniCRM™ brings together:

• Unified Desktop: Integrates deep telephony features, including screen pops, click-to-dial, and customer context, to enhance agent efficiency and minimize delays.

• End-to-End Contact Center Management: Combines Help Desk management, Collections, and Telemarketing functionalities in one platform, streamlining operations and ensuring better customer engagement.

• Complete Customer Insight: Provides a 360° view of each customer’s history, collection status, and campaign engagement, enabling personalized service.

• Seamless Integration: Open architecture allows easy integration with third-party systems, creating a connected and future-ready ecosystem.

• Boosted Productivity: Empowers agents to resolve issues faster and drive performance with task management, scheduling tools, and built-in Knowledge Base.

“Consilium UniCRM™ enables organizations to optimize their most crucial customer touchpoints," stated Pramod Ratwani, CEO of Consilium Software. "We've engineered an accessible solution that streamlines complex workflows across support, collections, and telemarketing, equipping agents to perform at their peak. The result is not just higher productivity, but superior customer experiences that foster loyalty and differentiate our clients in the marketplace."

Consilium UniCRM™ has an open architecture and can easily integrate with other 3rd party integrations.

Consilium UniCRM™ is now available on the Webex App Hub.
About Consilium Software:
Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium has earned the GDPR certification issued by BQSR, conforming to the requirements of the EU General Data Protection Regulation. Security and quality are intrinsic to our products and services, with our SOC 2 Type 2, ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

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