Video Auditing Assurance with ScreenConnect's Extended Auditing

Top Quote New in version 2.5, the extended auditing feature automatically records and stores video captures on the ScreenConnect server for added security and accountability. End Quote
  • Raleigh-Durham-Chapel Hill, NC (1888PressRelease) August 03, 2012 - Elsinore Technologies introduced automatic screen recording as a component of its extended auditing feature in its latest remote support release, ScreenConnect 2.5. ScreenConnect is a self-hosted remote support solution for troubleshooting and accessing computers or servers remotely. With the extended auditing option, administrators across a variety of industries can achieve video auditing assurance by automatically recording all remote sessions and storing them on their ScreenConnect servers.

    Automatic screen recording is implemented as part of extended auditing, which includes additional information about the host and guest, their connection times, when the session began or ended, and more. ScreenConnect's automatic screen recording distinguishes itself by eliminating the human element from the recording process. Recording begins as soon as a successful session is started, and ends when the session terminates. Other remote support tools have automatic screen recording, but the resulting video is stored on the host's machine, where it is inaccessible to anyone else. With ScreenConnect, the resulting video captures are compressed in a proprietary format and stored on the server, available for download by the administrator at a later date. Administrators can enable or disable extended auditing as needed.

    "The extended auditing feature acts as a sort of remote support 'black box,' recording the complete remote session for later verification," says Jeff Bishop, Business Development Manager for Elsinore Technologies. "While automatic recording is useful for billing purposes for our computer repair customers, it also ensures compliance with standards such as HIPPA, PCI, and SOX by providing 100% auditing assurance and accountability. A lot of companies want to make sure that they can prove exactly what their employees did during a session. This gives them the assurance that those sessions are available in a secure location for future review."

    ScreenConnect team members hope the new extended auditing feature will be useful for administrators across many different sectors, including healthcare, computer repair, education, and municipal management.

    A free thirty-day trial of ScreenConnect is available at

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