Tufts University Awards 24x7 IT & LMS Help Desk Support RFP to BlackBeltHelp

Top Quote BlackBeltHelp is proud to announce that Tufts University has awarded 24X7 IT & LMS Help Desk Support RFP to BlackBeltHelp. End Quote
  • Chicago, IL (1888PressRelease) July 24, 2021 - BlackBeltHelp's robust and technology driven support will deliver consistent and quality service to Tuft's students, faculty and staff.
    The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help Tufts University to meet their goal of providing a top-quality support experience across multiple platforms.

    The scope of support includes:

    1. General IT Support
    - Network Connectivity
    - Productivity applications
    - Antivirus / Security utilities
    - Cloud storage
    - Operating System Support
    - Email
    - Password Reset
    - Endpoint encryption
    - Video conferencing/collaboration

    2. Canvas® LMS Support
    - Computer-related issues & issues requiring additional access
    - Basic Instructor Grade book issues
    - Assignment submission failures
    - Course navigation & finding grades
    - Adding/Dropping courses

    About Tufts University:

    Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.

    About BlackBeltHelp:
    BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly.

    Learn more about BlackBeltHelp: https://www.blackbelthelp.com/press-release.html

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