Shred-it goes mobile with their "CRM-Service"

Top Quote Shred-it, global leader in secure shredding services, partners with Sky Technologies to roll out a Mobile Enterprise CRM-Service Solution. End Quote
  • (1888PressRelease) March 03, 2011 - Paper consumption continues to increase, despite the advances in technology. So does the risk of information falling into the wrong hands. Shred-it's paper shredding solutions reduce that risk.

    Shred-it specializes in providing a tailored document destruction service that allows businesses to comply with legislation and ensure that the client, employee and confidential business information is kept secure at all times. Through their strict chain-of-custody processes, reliable on-time service and a global network of local service centers, Shred-it provides the most secure and efficient confidential information destruction service in the industry.

    Shred-it, headquartered in Ontario, Canada teamed up with Sky Technologies of California to develop a mobile solution that improved the efficiency of their Customer Service Reps (CSRs). By extending the SAP CRM module out to the field, Shred-it was able to enable CSRs to issue invoices to their customers onsite, capture signatures, record proof of service and update the corporate call center in real-time.

    By deploying Sky Technologies' SkyMobile platform on Windows Mobile handheld devices, Shred-it has been able to provide Line of Custody Tracking whereby they can provide their customers with electronic evidence of tracking of materials from pick-up to destruction.

    While the CSRs are in the field, SkyMobile provides the flexibility of Dynamic Routing whereby the Customer Service center can add or change service orders while the truck is in route. With real-time updates, the SkyMobile platform is able to provide CSR Tracking and, when linked with Descartes route planning system, they are able to track the actual route of the CSR against plan. This also assists in providing predictability of on-time service, notification of late arrival, or confirmation of on-time service.

    Shred-it required a mobile enterprise application platform that had the capability to scale across thousands of devices while offering strict security and back-end protection. With SkyMobile's comprehensive interface management, integrated development environment, centralized systems management and secure data object transmission and storage - Sky Technologies was the obvious choice.

    Sky Technologies is a leader in the enterprise mobility market. Their business solution suite enables customers to deploy integrated mobile solutions to unlimited number of users across a diverse range of devices. Sky currently has hundreds of mobile projects spanning a variety of industries across the world.

    About Sky Technologies
    Sky Technologies has been mobilizing business systems for more than 12 years. With hundreds of successful projects in more than 25 countries, the SkyMobile Enterprise Platform (MEAP) is a proven "code-free" technology capable of deploying a vast range of solutions across all major mobile devices. Increasing returns and lowering costs is what we do best.

    Mobility Centers of Excellence
    Sky Technologies is a global enterprise mobility solution provider, with headquarters in Palo Alto, California. We offer our clients specialist mobility software, services and advice. Being an international delivery focused organization with a deep level of business understanding and proven track record; we supply world-class mobility solutions and specialist consulting services.

    Americas: 450 Ramona St, Palo Alto, CA, 94301, USA

    Asia Pacific: Unit 21a, 35 Dunlop St, Mulgrave, Victoria, 3170, Australia

    EMEA: Kings House, Home Park, Station Rd, Kings Langley, Herts, WD4 8DH, UK

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