QlikTech Ranks First in Customer Loyalty Among BI Giants in World's Largest Independent Survey of Business Intelligence Users

Top Quote QlikTech,a leader in Business Discovery-user-driven Business Intelligence(BI),today announced that in a comprehensive survey of companies using business intelligence software products,QlikView ranked first among the BI Giants peer group in customer loyalty,performance satisfaction(least complaints),bought for features,inclination to purchase morelicenses,overall competitiveness and product qualit End Quote
  • (1888PressRelease) October 25, 2011 - QlikTech, (NASDAQ: QLIK) a leader in Business Discovery-user-driven Business Intelligence (BI), today announced that in a comprehensive survey of companies using business intelligence software products, QlikView ranked first among the BI Giants peer group in customer loyalty, performance satisfaction (least complaints), bought for features, inclination to purchase more licenses, overall competitiveness, and product quality. The BI Survey 10, conducted by the Business Application Research Center (BARC), is the world's largest independent survey of Business Intelligence (BI) and Performance Management (PM) users.

    With the largest number of participants in this year's survey, the latest edition of the BI Survey has again confirmed that among the BI Giants peer group QlikView customers were the most loyal. Customer loyalty remains one of the most coveted categories among vendors, according to Barney Finucane, lead author at BARC.

    "No one knows more about how a product performs in the real world than the customers already using it," said Finucane. "To achieve top customer loyalty scores for three straight years says a lot about both users' experience with the product and company, and the future health of the business. In my view, this is indicative of QlikTech's focus on building a high quality, innovative, feature-rich product."

    In continuing to outpace larger rivals such as SAP (Business Objects), Oracle (Hyperion) and IBM (Cognos), QlikView's #1 ratings also include:

    Intent to Buy More Licenses - QlikView had the highest number of customers intending to buy more licenses, solidifying its reputation in the industry as a vendor with high satisfaction and rapid growth. QlikView customers are over 40% more inclined to expand their use of QlikView than the weighted average of all major BI product suites.

    Performance Satisfaction - Fast query performance emerged as a criterion most closely linked to project success. Query performance was rated highest by QlikView customers who reported the least complaints of any vendor regarding query performance-related issues.

    Product Features - QlikView is the most likely to have been bought for features, as opposed to price or strategic reasons. This is a strong indicator that the QlikView Business Discovery platform is bringing a whole new level of analysis, insight, and value to business users.

    Mobile Use - QlikView users are 48% more likely than users of any other database product studied to use mobile BI, or to plan to use mobile BI within 12 months. As the only true Business Discovery solution on mobile, QlikView offers the consumer-like experience users are seeking, while providing IT the security and manageability it requires.
    "In a few short years, QlikTech has converted itself from a regional player to one of the major players in the market, and are able to keep their users happy as they grow," continued Finucane. "It's remarkable that all those who specified they used [QlikView] stated that they used Version 10, the current version."

    "It is an incredible accomplishment to outperform a host of other BI products across a broad spectrum of key performance indicators," said Lars Björk, QlikTech's chief executive officer. "The results of The BI Survey 10 reflect QlikTech's ongoing commitment to providing the highest quality Business Discovery solution and services to help people, teams, and entire organizations run smarter."

    The BI Survey 10 - now in its tenth year - generated more than 3,000 responses analyzing 26 different BI products from April through July 2011. The purpose of this online study is to uncover the motivation behind mid-market and enterprises selecting BI products, examine how they use them, and to what level business benefits are achieved.

    About QlikTech

    QlikTech (NASDAQ: QLIK) is a leader in Business Discovery -- user-driven Business Intelligence (BI). QlikTech's powerful, accessible Business Discovery solution bridges the gap between traditional business intelligence solutions and standalone office productivity applications. Its QlikView Business Discovery platform enables intuitive user-driven analysis that can be implemented in days or weeks rather than months, years, or not at all. The in-memory associative search technology it pioneered allows users to explore information freely rather than being confined to a predefined path of questions. QlikView Business Discovery works with existing BI applications and adds new capabilities: insight for everyone, zero-wait analysis, mobility, an app-like model, remixability and reassembly, and a social and collaborative experience. Headquartered in Radnor, Pennsylvania, QlikTech has offices around the world serving more than 21,000 customers in over 100 countries.

    About Business Application Research Center (BARC)

    Business Application Research Center (BARC) is a leading independent software industry analyst delivering information to more than 1000 customers each year. For more than ten years, BARC has specialized in core research areas including Data Management and Business Intelligence as well as Enterprise Content Management.

    BARC publishes the largest end-user survey on Business Intelligence products - The BI Survey - and the most comprehensive collection of in-depth BI product evaluations and market analysis - The BI Verdict (formerly known as The OLAP Report).

    More than 30 highly-qualified professionals deliver 100% unbiased and well-founded knowledge about the software market with software evaluations, conferences, market research and consulting. BARC has offices in the UK and Germany, and partners worldwide.

    QlikTech and QlikView are trademarks or registered trademarks of QlikTech or its subsidiaries in the U.S. and other countries. Other company names, product names and company logos mentioned herein are the trademarks, or registered trademarks of their respective owners.

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