OTRS Launches Website For Fast-Growing User Community In Spain And Latin America

User-friendly site provides quick access to Help Desk information and connections to others in Spanish speaking OTRS community. End Quote

(1888PressRelease) December 21, 2010 - CUPERTINO, CA - OTRS (www.otrs.com), the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the launch of an OTRS website for Spanish speaking users at http://www.otrs.com/es/. The new site will serve the community of millions of OTRS users in Spain and Latin America.

"The Spanish OTRS site will serve one of our fastest growing markets and affirms our commitment to deliver top-tier service and support in Spain and Latin America," said Alejandro Torres Padilla, Managing Director of OTRS Latin America. "It offers a user-friendly place for our Spanish speaking users to quickly access the information they need, and easily connect to other members of the OTRS community."

The news comes on the heels of two major OTRS announcements: the release of OTRS Help Desk 3.0, and the launch of OTRS OnDemand. Featuring a brand new Ajax-powered interface, OTRS Help Desk 3.0 dispatches help tickets 30 percent faster, under the most demanding usage scenarios. The cloud-based OTRS OnDemand provides the ultimate in help desk efficiency, freedom, and flexibility.

About OTRS
OTRS is the leading open-source service innovation suite, providing a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone app, and an underlying technology platform, delivered as an on-demand Help Desk or as freely downloadable open source software. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction, and lower costs. OTRS is available in 27 languages, enabling multinational corporations to consolidate their service operations onto a single, unified solution. Worldwide enterprise support includes process design, implementation, customization, and hosting. Key customers include NASA, Siemens, Nokia, and Toshiba. For more information on OTRS products and services, please visit http://www.otrs.com/

All product and company names herein may be trademarks of their registered owners.
OTRS Company info: enjoy ( @ ) otrs dot com, (408) 725-7501; Media info: otrs ( @ ) terpin dot com, (408) 740-5630

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