Mproof's Clientele ITSM(R) 2013 Spring Release General Available

Top Quote Mproof, an agile software developer of IT Service Management solutions for the midmarket and managed service providers, announced today the general availability of the latest release of Clientele ITSMŪ. End Quote
  • (1888PressRelease) April 24, 2013 - The Clientele ITSM 2013 spring release delivers key technology enhancements and updates. This release also includes significant improvements and customer requests from stakeholders.

    According to Gerben van Kesteren, Mproof's Business Development Director, "The Clientele ITSM 2013 spring release delivers a major compatibility upgrade to align with all the recently released Microsoft server products and Windows 8 ensuring the investment of our customers. We also enhanced our operation management features to integrate and synchronize with MS Exchange calendars so resource planning can be done based on accurate and complete insight of peoples availability."

    Users of Clientele ITSM can now utilize a new Microsoft Exchange Synchronization agent which allows you to synchronize appointments between Exchange calendars and ITSM. This synchronization will help users not just to synchronize stand alone appointments but also recurring appointments, all day events and private appointments to ensure planning is done based upon an up to date view of the calendar. This synchronization is two-way so updates can be done in either Clientele ITSM or MS Exchange.

    This release also makes Clientele ITSM now compatible with the new wave of Microsoft products including:

    * Microsoft Windows 8

    * Microsoft Windows 2012 Server

    * Microsoft SQL Server 2012

    * Microsoft Office 2013

    * Microsoft Office SharePoint Server 2013 and

    * Microsoft SharePoint Foundation 2013

    Several enhancements were also added to address customer requests even further refining the updates in this release.

    About Clientele ITSM:
    Clientele ITSM provides mid-tier IT departments and managed service providers with a clever and complete software suite which meets all their needs for IT service management. This solution leverages commonly used Microsoft technologies and is pre-configured according to best practices. It enables rapid ITIL/ITSM deployment which reduces implementation costs and TCO, with guaranteed success. Clientele ITSM's customer centric approach makes it easy to use and increases productivity.

    Comprehensive reporting, trend analysis and performance intelligence functions complete the full suite, empowering all users with the information they need to excel in their field.

    Customers benefit from more than 15 years of agile software development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.

    For more information:

    About Mproof:
    Mproof is an agile software vendor of IT Service Management solutions for the midmarket and managed service providers. From its headquarters in the Netherlands, Mproof supports their worldwide customers with clever software which implements and manages quality services aligned with the needs of their customers. Mproof, a Microsoft Gold Certified ISV, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support. For more information, please visit

    Media Contacts

    Gerben van Kesteren

    Mproof International

    +31 (0) 70-511 7006 g.vankesteren ( @ ) mproof dot com

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