Mproof's Clientele ITSM(R) 2012 Fall Release General Available

Top Quote Mproof, an agile software developer of IT Service Management solutions for the midmarket and managed service providers, announced today the general availability of the latest release of Clientele ITSMŪ. End Quote
  • (1888PressRelease) October 02, 2012 - The Clientele ITSM 2012 Fall release is keeping in line with Mproof's delivery cycle of 6 months, to respond faster to customer enhancements requests and market trends. This version delivers features which enhance the current functionalities in the Service Catalog as well as adds new features which streamline the users workflow and allows for even more insight for both internal as well as external customers.

    According to Gerben van Kesteren, Mproof's Business Development Director, "This fall release of Clientele ITSM 2012 nicely compliments the release we made available last spring. It contains important enhancements requested by our customers and provides additions to Service catalog management which are important for organizations who are willing to develop this process to the next level of maturity.''

    Users of Clientele ITSM may now create personal dashboards, including a preview pane so that they can now approach their work in a more organized way. The business approval request process has been streamlined allowing for business approval to be set at the appropriate level.

    Other features added to this release include: automatically generating CMDB items for a Service Catalog request - saving extra processing steps, as well as the addition of IT Chargebacks. This new feature allows customers direct insight into the price or cost of a service.

    About Clientele ITSM:
    Clientele ITSM provides mid-tier IT departments and managed service providers with a clever and complete software suite which meets all their needs for IT service management. This solution leverages commonly used Microsoft technologies and is pre-configured according to best practices. It enables rapid ITIL/ITSM deployment which reduces implementation costs and TCO, with guaranteed success. Clientele ITSM's customer centric approach makes it easy to use and increases productivity.

    Comprehensive reporting, trend analysis and performance intelligence functions complete the full suite, empowering all users with the information they need to excel in their field.

    Customers benefit from more than 15 years of agile software development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.

    For more information:

    About Mproof:
    Mproof is an agile software vendor of IT Service Management solutions for the midmarket and managed service providers. From its headquarters in the Netherlands, Mproof supports their worldwide customers with clever software which implements and manages quality services aligned with the needs of their customers. Mproof, a Microsoft Gold Certified ISV, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.

    For more information, please visit

    Media Contacts
    Gerben van Kesteren
    Mproof International
    +31 (0) 70-511 7006
    g.vankesteren ( @ ) mproof dot com

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