Mproof announces partnership with Open Adventure Sdn Bhd based in Kuala Lumpur

Top Quote Mproof, a leading provider of IT Service Management, customer support and self-service software for the midmarket, announced today their partnership with Open Adventure Sdn Bhd, who has implemented Mproof's core IT Service Management product - Clientele ITSMŪ, allowing Mproof to enter the market in Kuala Lumpur. End Quote
  • (1888PressRelease) November 30, 2012 - OA is an established Malaysia based IT services and consulting company with 30 plus staff. OA is focused on software application development and database support using popular platforms such as Java, Microsoft, Oracle and Open Source technologies. OA's solutions include ERP systems (distribution and retail), Warranty Management System, POS software and various turnkey projects.

    John Paul Andrade, Business Development Manager Asia, from Mproof says, ""After an extensive search, OA have chosen Clientele ITSM as their product of choice when ITSM, Helpdesk and Service desk opportunities arise. They will also promote Clientele ITSM within their customer/partner network that includes customers in mainland China".

    Liaw Yit Sun, Managing Director from Open Adventure says. "We are indeed excited and determined to make a success out of Clientele ITSM. It is a ready ITSM solution which is especially attractive for companies aligning towards ITIL best practices. Besides Helpdesk and Service desk requirements, Clientele ITSM readily caters for common requirements such as Asset Management, Contract Management and Online Service Catalog. It is easily customizable and integration friendly. More importantly we find it is a stable product, quick to deploy and easy to support. Hence we see the opportunities it can bring to OA in the long run and look forward to building a strong client base here."

    About Clientele ITSM:

    Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organizations.
    Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customizations without the worry of future upgrades.

    Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field.

    Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.

    For more information please contact:

    About Mproof:
    Mproof specializes and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalize their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.

    For more information, please visit
    Media Contacts

    Gerben van Kesteren
    Mproof International
    +31 (0) 70-511 7006
    g.vankesteren ( @ ) mproof dot com

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