Loway Switzerland announces immediate availability QueueMetrics Call-Center Monitoring Suite Version 15.10

Top Quote Loway releases a new version of its world-class QueueMetrics call-center suite for the Asterisk PBX. End Quote
  • (1888PressRelease) October 22, 2015 - QueueMetrics 15.10 is a release guided by usability and layout improvements that make the monitoring and management process easier and richer.
    This new version supports the brand-new Asterisk 13.6 and introduces the new concepts of tags, features and skills, as optional ways to categorize your ACD traffic.

    A "tag" is a specific attribute that splits calls in a queue into mutually-exclusive subgroups. Tags are meant as a general mechanism to replace existing "sub-queues" that keep a clean distinction between the reason why a call was queued and the queue that was used to process it.

    A "feature" is a secondary outcome - for example, an agent does not just mark a call as being a sale, but they keep track of busines-relevant attributes you want to monitor. Did the caller accept to be signed up to a mailing list? Now such business goals can be tracked and analyzed.

    A "skill" is a specific attribute of a call that requires a special ability to be present at a required grade in the answering agent.

    Those new concepts are very powerful and make QueueMetrics able to analyze calls at a finer level.

    New features include:
    - Support for tracking skill-based routing
    - A walth of new reports and real-time monitoring options
    - Input of feature codes within the Icon agent page
    - New configuration and security-key editors
    - WombatDialer integration for scheduled recalls on the Agent's page
    - Improved WebRTC softphone
    - Updated layouts.

    Discover what's new in details: http://manuals.loway.ch/QM_WhatsNew-chunked/ch12.html

    About Loway
    Since 2004, Loway develops complete, reliable and customizable call-center software solutions for the Asterisk PBX.
    Our distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

    We put Swiss passion for precision at your service.

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