Leading B2B telemarketing agency wins major customer service accreditation

Top Quote Great Guns Marketing is the only UK telemarketing company awarded the ServiceMark accreditation by the Institute of Customer Service. End Quote
  • (1888PressRelease) January 20, 2011 - Leading UK B2B telemarketing agency, Great Guns Marketing, has been awarded the prestigious 'ServiceMark' accreditation by the professional body for customer service, The Institute of Customer Service (ICS). Great Guns has been through a programme of internal review, client satisfaction benchmarking and expert external assessment qualifying it as delivering excellence in customer service.

    Great Guns is the only telemarketing company to hold ServiceMark, which is the UK's foremost service quality standard. It is awarded to companies who have the client at the heart of everything they do and who's people and processes aim for, and achieve, excellent levels of customer service.

    Since it was established in 1998, Great Guns Marketing has gone from strength-to-strength, working with some of the UK's premier businesses to increase their sales. With an unswerving focus on working with clients to increase their sales, the company is a real success story and the ServiceMark accreditation is a well deserved next step in its outstanding list of achievements.

    Commenting on the accreditation, founder and managing director, Liz Jackson said: "I am immensely proud of the Great Guns team who every day work hard to make our clients happy. In addition to delivering great telemarketing results, providing fantastic customer service is always at the front of our minds. The teams' consistent performance demonstrates our commitment to our customers and its wonderful that this has been formally recognised ".

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