Knowcross and Infor Combine To Enhance Operational Efficiency at The William Vale

Top Quote One of Brooklyn’s newest independent boutique hotels is the first property to deploy the integrated system. End Quote
  • (1888PressRelease) November 26, 2018 - KNOWCROSS, the preferred service quality management platform of some of the finest hotels across the globe, is happy to announce the integration of its guest request workflow management system with Infor HMS – one of the leading hotel property management systems (PMS). The integrated system is designed to empower The William Vale, Brooklyn, to streamline operations, set newer levels of service excellence and deliver rich and memorable experiences to its guests.

    “The Knowcross platform has been developed to help marquee hotels such as The William Vale enhance guest experience through personalization and timely delivery of services, while also improving staff productivity and increasing profitability” said Karen O’Neill, President – Americas, Knowcross. “Integrating with a leading PMS platform such as Infor HMS helps us provide our solutions to more customers across the globe.”

    The Knowcross-Infor HMS interface allows guest information from the Infor HMS system to be accessed by the Knowcross platform. This enables the staff at The William Vale to use the information across all applicable Knowcross applications and is designed to help the hotel deliver higher standards of guest service.

    “We are happy to extend the capabilities of Infor HMS by integrating with Knowcross,” said Jason Floyd, General Manager, Infor Hospitality. “There is an increasing demand among our clients for direct integrations with back-of-the-house operations systems. The interface with Knowcross demonstrates our commitment to working actively to support the needs of our clients.”

    The integration enables Knowcross applications and Infor HMS to be fully synchronized. This allows room updates from KNOW Housekeeping to reflect directly in Infor HMS. It can also help reduce minibar losses, as staff can post minibar consumption directly from the Knowcross App to the guest folio in Infor HMS, and it can help facilitate a faster and more reliable resolution of guest requests via KNOW Service.

    “Exceeding guest expectations are one of our number one priorities at the William Vale. We decided to deploy the integrated Knowcross-Infor HMS solution in order to raise the bar” explained Kayla Howard, Director of Rooms, The William Vale. “The combined system is very advantageous and allows the various operations teams to have access to the required guest information and reports on a real-time basis, empowering them to address and resolve guest requests in a timely manner. This further helps us increase productivity while offering guests a highly-desired unforgettable hotel experience.”

    The William Vale is a luxury boutique hotel in Williamsburg, Brooklyn. Spanning 23-stories high, each of the hotel’s 183 rooms feature a balcony offering stunning views of Brooklyn and Manhattan, as well as floor-to-ceiling windows, custom designer décor and contemporary artwork by local artists. All food and beverage comes from award-winning Chef Andrew Carmellini and NoHo Hospitality Group, and guests and locals can dine at outlets onsite including, Leuca - a southern Italian restaurant; Westlight - a rooftop bar serving craft cocktails and street food inspired snacks; and Mister Dips - a retrofitted 1970s trailer serving burgers, fries and dairy dips. In addition to spaces perfect for leisure, the property also has outlets for weddings and conferences, and an ongoing series of monthly cultural events. A true Brooklyn-based hub for New Yorkers and a backyard for the Williamsburg community.

    For more information, please visit

    Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

    The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud-based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

    Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that consists of some of the world’s most well-known brands including Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Rosewood, Sydell Group, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, The William Vale Brooklyn, Angad Arts Hotel, The Century House, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.

    For more information, call +1 866 601 5669, email sales ( @ ) knowcross dot com or visit www dot knowcross dot com

    Infor develops business cloud software for Enterprise and SMB companies globally. With 17,000 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit

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