Harris CapRock Opens New FieldAccess Service Centers in Texas

Top Quote Harris CapRock Communications, a global provider of fully managed communications for remote and harsh environments, today announced the further development of its FieldAccess™ communications solution with the opening of two service centers in Odessa and San Antonio, Texas, to enhance rapid, local service and support to clients' land drilling operations. End Quote
  • (1888PressRelease) October 24, 2011 - FieldAccess, Harris CapRock's communication solution designed specifically to meet the needs of land drilling operations, meets customers' requirements for quick VSAT orders, installations and rig moves by leveraging in-region field technicians. The service also enables predictable budgeting through flat-rate service plans and unlimited, contiguous U.S. long distance.

    Since the launch of the solution in 2010, the company has identified significant needs of the land drilling market, including local manpower, readily available inventory and quick access to critical spares. To address these needs and better serve its clients, Harris CapRock has established two service centers in the most prominent land drilling areas in Texas — Odessa and San Antonio. The service centers will provide value and benefit for customers through quick installations and response times to service calls, rapid deployment of turnkey solutions upon order, expedited service restoration and reduced downtime.

    "The west Texas Permian Basin and south Texas Eagle Ford regions represent strong areas of growth and opportunity for our land drilling clients," said Rohit Chhabra, Harris CapRock Business Development, Land Drilling. "Just in the last few years alone, the land rig count in west and south Texas has significantly increased. Having a stronger local presence in these key regions gives our clients peace of mind knowing that we are ready to support them with whatever they need — whether it be critical equipment spares, quick service deployment or local manpower."

    Capabilities of the service centers include local inventory of critical spares and the ability to restore service in a more timely manner, with the assistance of local field technicians. In many cases, service restoration can be accomplished remotely by Harris CapRock's Network Operations Center (NOC), further minimizing downtime.

    "The establishment of the new service centers serves as a natural extension of the FieldAccess solution and the land drilling operations it supports," said Tom Eaton, Harris CapRock president. "It is also a testament to Harris CapRock's commitment to increasing service capabilities to the industry as it continues to experience substantial growth."

    While Odessa and San Antonio are the first two service centers to launch, Harris CapRock expects to open others as needed to meet the demands and growth of the industry.

    As the leading service provider of communications to the land drilling industry, Harris CapRock has secured several contracts in the past year with prominent drilling contractors, service companies and E&P operators. This is expected to grow as new land rigs in the Permian Basin and Eagle Ford regions begin drilling within the next year and as they continue to experience increased activity.

    Harris CapRock Communications is a premier global provider of managed satellite and terrestrial communications solutions, specifically for remote and harsh environments including the energy, government and maritime markets. Harris CapRock owns and operates a robust global infrastructure that includes teleports on six continents, five 24/7 network operations centers, local presence in 23 countries, and over 275 global field service personnel supporting customer locations across North America, Central and South America, Europe, West Africa and Asia Pacific.

    About Harris Corporation
    Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries. Headquartered in Melbourne, Florida, the company has approximately $6 billion of annual revenue and more than 16,000 employees — including nearly 7,000 engineers and scientists. Harris is dedicated to developing best-in-class assured communications® products, systems, and services. Additional information about Harris Corporation is available at www.harris.com.

    Contact Information:

    Clayton Root
    clayton_root ( @ ) mcccom dot com
    972-480-8383 x229

    Jim Burke
    Harris Corporation
    jim.burke ( @ ) harris dot com

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