From Service Call to Invoice: XTEN-AV’s New X-PRO Service Module Debuts at InfoComm 2026

XTEN-AV will launch X-PRO Service at InfoComm 2026, enabling AV firms to manage service calls, contracts, technicians, and invoicing in one platform. Integrated with original project designs, BOMs, and documentation, it streamlines after-sales service, improves technician efficiency, and helps firms grow recurring service revenue through real-time tracking and analytics. End Quote

Las Vegas, NV-AZ (1888PressRelease) May 31, 2026 - XTEN-AV will debut X-PRO Service, a module for managing AV after-sales service, at InfoComm 2026 in Las Vegas. The module manages the full service workflow - from an inbound service call to the final invoice inside the same platform used to design and deliver the original installation.

X-PRO Service is built on four parts. Service calls move across a visual Kanban board through stages of Open, Assigned, Scheduled, In Progress, and Completed, each carrying priority flags and AV-specific categories such as electrical fault, software update, or physical damage. Service agreements are created in the same editor used for sales proposals and tracked through a Draft-Sent-Viewed-Accepted pipeline with digital signatures. A service analytics dashboard reports closed revenue, close rate, sales-cycle length, and technician utilization in real time. A central service-contracts repository keeps every maintenance agreement searchable so no renewal is missed.

A native Field View in the XTEN-AV mobile app gives technicians their assigned calls, a site map, an issues-reported checklist drawn from the original ticket, and clock-in with labor-type categorization that separates standard service time from commute fees. Because the module sits in the same platform, technicians can open the original line schematics, the project BOM, and the installation documentation from inside the service call - a continuity no standalone AV service tool offers.

Industry context Service revenue is increasingly central to how AV integration firms are valued and acquired, and managed services are forecast to grow about 8% per year - faster than the overall AV market’s mid-single-digit rate, according to industry reporting (Commercial Integrator / AVIXA data). X-PRO Service will be demonstrated end to end at the XTEN-AV booth throughout InfoComm 2026: a service call arriving on the board, a technician dispatched and clocking in through Field View, and the dashboard updating in real time.

“Service is the most profitable revenue an AV firm has, and most firms run it out of an inbox. X-PRO Service puts the call, the technician, the agreement, and the invoice in the same place the system was designed - so the technician shows up already knowing the rack, the cabling, and the history.” - Sahil Dhingra, Co-Founder and CEO, XTEN-AV. Schedule a Personalized Demo:- https://meetings-na2.hubspot.com/xten/infocomm-2026-website

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