Elision Announced to Office Call Center Solution with Unified Communication Support

Top Quote Elision announced to offer a feature-rich call center software, which will also support unified communication channels. The company will additionally provide different add-ons to provide the most advanced contact center solution. End Quote
  • Abilene, TX (1888PressRelease) July 21, 2020 - Recently, the spokesperson of Elision announced that the company will provide a call center solution, which will support unified communication. This software is available for global call centers and businesses that are seeking the most advanced contact center solution with unified communication channels. This solution will support all major omnichannel communication channels listed below:

    Voice calling
    Screen sharing
    Video calling
    Conferencing
    Instant messaging
    Facebook messaging
    WhatsApp messaging
    Email
    SMS
    Fax
    And more

    The spokesperson of the company shared the list of features available in this call center solution, which are as below:

    Live statistics of agents, system usage, etc.
    Historic report
    Call forwarding
    Attended call transfer
    Blind call transfer
    Lead management
    Campaign management
    Live agent monitoring
    Predictive dialer
    Auto dialer
    Power dialer
    Manual dialer
    Progressive dialer
    Unlimited call queue
    Call recording
    Voicemail
    Advanced call distribution
    Longest idle agent-based call routing
    3-way conferencing
    Whisper
    Barge-in
    Call snooping
    Call intervention
    Do not disturb
    And many more

    The company has announced that along with the top features, this contact center solution with unified communication channels also offers some amazing add-ons. These add-ons can help companies get competitive advantages. Here are some of the major add-ons shared by the spokesperson of the company:

    SMS broadcasting
    Voice broadcasting
    Call recording with custom controls
    IT help desk ticketing
    Word spotting in the call recording files
    Agent screen capture module
    Remote agent
    Sticky agent
    Work from Home
    Soundboard Avatars
    And more

    The spokesperson of the company shared, This is one of the most advanced call center solutions available in the industry. We have built to provide the most competitive features to our customers, so they can enjoy competitive advantages. It supports all different modes of communication to offer unified communication, which is required to provide an exceptional customer experience in the call centers and customer support centers.

    The company also announced this call center solution also offers mobile apps of the call center dialer, so agents can work remotely by using the app. This app is available for Android and iPhone users and available for free to the users of this software.

    About Elision Technologies Pvt. Ltd
    It is a leading VoIP company based in Ahmedabad, Gujarat, India. The company has been offering the best in the industry VoIP solutions and services for more than 12 years. It also has offices in the USA, the UK, and Mexico. It offers various ready to use VoIP software. The call center software with support of unified communication channels is made available by the company for its global customers. To know more about this software in detail, please visit https://www.elisiontec.com/contact-center-solution

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