In 2008, Dimension Data developed the Technology Lifecycle Management (TLM) Assessment - an IP-based service that provides organisations with the compass they need to navigate and chart the IT assets on their networks, enabling fundamental security, configuration and end-of-life network device issues to be proactively addressed.
FX Networks, New Zealand's leading independent supplier of high-speed data transport and internet services, has reselected Datacraft to complete their South Island fibre-optic roll-out.
Datacraft has been commissioned to devise a first of its kind contact centre reporting solution for Tesco Hindustan Service Centre (HSC), the shared service centre of the international retail giant, Tesco. The new, bespoke application will enable Tesco HSC to manage the contact centre operations effectively by monitoring several service level agreements (SLAs), and identify areas for improvement.
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