Cloud Computing, SaaS and SIP- The Path to Contact Center Transformation, Alsbridge Shares Insights

An eSeminar by Alsbridge delivering insights into the benefits of leveraging the latest technologies like Cloud computing, Saas and SIP for contact center transformation. End Quote

Dallas, TX (1888PressRelease) November 22, 2013 - New and advanced technologies can rapidly transform today's contact centers and enable management to substantially improve customer experience, enhance competitive edge, and reduce operational costs, says Alsbridge Inc., a benchmarking, sourcing and transformation advisory firm. Alsbridge today announced that the firm will be delivering insights into the benefits of leveraging these technologies for contact center transformation through its eSeminar- Cloud Computing, SaaS and SIP - what's the right solution for my contact center? on November 21, 2013, 1:00 PM to 2:00 PM ET.

Attendees of the eSeminar will get a first-hand look at how contact center leaders have leveraged Cloud Computing, SaaS, and SIP to enable:

• Flexible deployment options
• Pay as you go pricing models
• Rapid expansion and contraction to meet seasonal needs
• Speed to market
• Increased agent efficiencies
• Simplified work at home agent solutions
• Easier integration with outsourcers
• New CTI designs and architectures

Alsbridge Inc., CEO, Chip Wagner says, "The pace of technological change, myriad range of options and lack of transparency make selecting and implementing the right set of technologies for your contact center a difficult undertaking."

Join the experts from Alsbridge as they provide an unbiased look at solution alternatives and share key lessons learned from recent RFP events and large scale implementations that will offer insight into the benefits of leveraging these technologies.

For further details on contact center transformation attend the eSeminar and register at Cloud Computing, SaaS and SIP - what's the right solution for my contact center?

Space is limited and early registration is recommended.

About Alsbridge Inc.
Alsbridge is a global consulting firm that helps companies transform and optimize the way they purchase, manage and leverage technology and business processes. We have over 200 team members on 3 continents serving over 200 clients a year including more than 40% of the Fortune 500. Alsbridge has helped hundreds of companies reduce costs and get more value from their vendors. Our experienced consultants leverage proprietary tools and information databases to identify and engage the optimal vendors for your situation, negotiate best practice terms at fair market prices, and improve the way you work with your service providers. Alsbridge clients utilize the most cost effective and value added sources globally for IT infrastructure services, network carrier services, hardware and software, application support and development, business processes and cloud services.

EDITORS/WRITERS: Journalists are welcome to register for and participate in Alsbridge eSeminars.

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