Zailab to showcase AI powered contact centre solution at Customer Contact Week (CCW) Las Vegas

Top Quote tarted in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network. End Quote
  • (1888PressRelease) June 19, 2018 - Las Vegas. Hot on the heels of its successful showcase at the Enterprise Connect expo in Orlando, cloud-based contact center company ZaiLab is keeping the momentum going by confirming its attendance at Contact Week (CCW) taking place from 18–22 June 2018 in Las Vegas.

    Billed as the world's largest customer contact event, CCW attracts over 2500 attendees from 900 companies from across the globe looking to improve the quality of their customer interactions and update their company tech.

    Known for attracting attendees from the likes of Amazon, FedEx, Intel, Visa, Adidas, Target, Microsoft and 3M, CCW offers a first look at hot new trends in tech as well as inspiring advice on contact-center best practice from business leaders.

    Of the 175 confirmed speakers, highlights this year include Shark Tank’s Barbara Corcoran, Uber head of customer support Janelle Sallenave, Samsung vice president of customer experience Josh Ives and UPS president of global business operations Carol Brolley.

    If you missed the innovative software company’s jaw-dropping stand in Orlando, now’s your chance to meet the team, demo the software for yourself and see ZaiTruck in action. The company will also be unveiling a brand-new feature currently in development which it will demo live at the show.

    ZaiLab will be exhibiting its cutting-edge cloud-based contact center software. Powered by machine learning, ZaiLab’s software enables companies or individuals to run their contact centers from any location, and because it’s so easy to set up, the organizations can be up and running in – literally – minutes.

    The consumption-based pricing model was a big hit with attendees at Enterprise Connect. With ZaiLab’s software, there are no start-up costs or license fees and users only pay for the features they use.

    'We made an impact at Enterprise Connect with our unique value proposition and we're looking to gain more traction at CCW,' says ZaiLab sales director Fokion Natsis. 'ZaiLab is gaining a reputation for bringing the wow factor and we're excited to introduce our AI innovations to contact center end users. CCW is one of the most well attended expos and in our opinion, a must-attend event for the contact center industry.'

    The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

    For more information or to book your pass visit

    For media enquiries contact Asonele Kotu at asonele ( @ ) zailab dot com

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