Vertex Launches 24/7 Global After-Sales Service Platform to Enhance Customer Support Worldwide
Vertex Crusher has launched a 24/7 Global After-Sales Service Platform, providing real-time technical support, remote diagnostics, and rapid response across all time zones. The service ensures customers worldwide receive timely, expert assistance for maximum equipment uptime
- (1888PressRelease) June 12, 2025 - Vertex Crusher, a global leader in mobile crushing and screening technology, has officially launched its 24/7 Global After-Sales Service Platform, aimed at delivering real-time, high-efficiency technical support and customer service across all operational time zones.
This new platform represents a major milestone in Vertex’s commitment to providing end-to-end lifecycle support for its mobile crushers, screens, and processing systems. Whether operating in remote mining regions or urban construction sites, customers can now access direct assistance anytime, anywhere.
“With this new platform, we’re ensuring our customers are never left waiting. Whether it’s a technical issue, part replacement, or operational question, our global team is available 24 hours a day,” said Tina, Vertex’s After-Sales Service Director. “We want every Vertex user to feel confident that support is just a message away.”
Key Features of the New Service Platform
True 24/7 Live Support
Available via WhatsApp at +86 176 2116 3092, the platform offers real-time responses from trained Vertex technicians, regardless of local time zone.
Multichannel Accessibility
Customers can reach Vertex support through WhatsApp, phone, email, or the official mobile app. A web-based ticketing system is also available for tracking service status.
Global Response Teams
Vertex has deployed multilingual service teams across five time zones, ensuring rapid response and on-site troubleshooting when needed.
Comprehensive Support Scope
Services include technical fault diagnosis, remote video assistance, spare parts inquiries, warranty consultation, maintenance planning, and operational training.
Quick Dispatch & On-Site Solutions
For critical breakdowns, Vertex commits to dispatching technicians within 48–72 hours worldwide through its global network of field engineers.
“At Vertex, we're not just selling machines — we’re building lasting partnerships,” said James, Chief Operating Officer at Vertex Crusher. “Our new after-sales platform ensures customers have access to expert guidance from the moment their machine arrives — and long into its operational life.”
This 24/7 after-sales initiative reinforces Vertex’s position as a customer-centric, globally integrated engineering brand, committed to maximizing uptime, performance, and value for clients in mining, quarrying, construction, and recycling sectors.
To access Vertex’s global support services, reach out via WhatsApp at +86 176 2116 3092 or visit the official Vertex website for additional contact options.
About Vertex Crusher
Headquartered in Zurich, Switzerland, Vertex Crusher is a trusted manufacturer of high-performance mobile crushing and screening equipment. The company serves global markets with advanced solutions for material processing, delivering sustainability, durability, and intelligent design across the aggregate and mining industries.
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