Vector BPO Introduces AllShoring(TM)
Vector BPO announces the new Allshoring program, creating the option for mid-sized businesses to outsource their calls to Vector's Philippines call center, the new onshore center, or blend the two.
- (1888PressRelease) July 01, 2011 - The combination of at-home and offshore workforce provides enhanced call center options and profitability for mid-size organizations
Vector BPO, a leading American-owned and managed contact center outsourcer with operations in Cebu, Philippines has expanded its services to include the rapidly growing at-home call center market.
As a result of significant advances in contact routing technology, operating a call center with at-home agents (often referred to as "homeshoring") has become a viable alternative to the traditional "brick & mortar" model and in some cases, the only affordable alternative to offshoring. Homeshoring companies such as Alpine Access, Arise, and LiveOps have experienced significant growth in the enterprise market.
AllShoring™ allows clients to take advantage of the savings and improved service offered by homeshoring, the high quality and value experienced when offshoring to the Philippines, or to seamlessly blend both models for optimal performance and value.
"Until now, only the largest providers have offered blended solutions, and only to enterprise clients" said Tom Milligan, Executive Vice President of Vector BPO and co-founder of eCallogy - the pioneer in the at-home call center industry chosen to handle the inbound calls for the Salt Lake City Winter Games in 2002. "AllShoring™ fills a significant gap in our industry and creates options that simply didn't exist, or weren't financially viable, for the mid-market."
Key benefits of AllShoring™ with Vector BPO:
Value: Save 30-60% over traditional brick & mortar models
Quality: Take advantage of highly-educated, mature, English-speaking Agents in the Philippines, the United States, or both
Business Continuity: Because of the geographically diverse workforce, catastrophic events have virtually no effect on operations
"Since its inception, Vector's mission has been to level the playing field by providing enhanced contact center services to mid-size organizations," remarked Paul Flannery, CEO of Vector BPO. "AllShoring™ is an important advancement for the mid-market."
About Vector BPO:
Vector BPO specializes in helping mid-market clients and partners create and enhance customer loyalty through the proper use of technology and human capital in the call center and all other touch points. Their services and philosophies combine to improve processes, service, and profitability. To learn more about the company, visit www.vectorbpo.com.
Contact:
Tom Milligan, Executive Vice President of Sales and Marketing
Vector BPO
800.454.9656
tmilligan ( @ ) vectorbpo dot com
www.vectorbpo.com
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