The Myers Group Announces CAHPS(R) for ACOs Survey Vendor Approval

Top Quote The Myers Group announces their CMS approval as a survey provider for the CAHPS® for ACOs Survey. End Quote
  • (1888PressRelease) October 16, 2013 - The Myers Group, a leader in health care surveys and call center support, is pleased to announce their approval by the Centers for Medicaid and Medicare Services (CMS) as a survey provider for the CAHPS® for ACOs Survey. This approval is contingent upon successful completion of CMS vendor training scheduled for October 16, 2013.

    The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey for Accountable Care Organizations (ACOs) measures patient experience of care for accountable care organizations. The yearly survey asks patients about the interpersonal aspects of their health care and areas that patients have identified as being important to them. It assesses the seven required patient experience-of-care summary survey measures included in the Medicare Shared Savings Program and the Pioneer ACO Model.

    ACOs are responsible for contracting with an approved vendor to administer the CAHPS Survey for ACOs beginning with the 2013 quality reporting period for Pioneer ACOs and the 2014 quality reporting period for Shared Savings Program ACOs. ACOs are groups of doctors, hospitals, and other health care providers, who voluntarily come together to give coordinated, high-quality care to their Medicare patients.

    Debbie Vereb, Executive Vice President for The Myers Group, states, "We are pleased to be awarded conditional approval to administer this survey as part of our ongoing commitment to serve the needs of today's health care market. The CAHPS Survey for ACOs is a useful tool in supporting the efforts of ACOs to deliver coordinated and high-quality patient care."

    The Myers Group is currently recognized as an NCQA-certified CAHPS, CAHPS-PCMH, and Medicare Health Outcomes Survey (HOS) Vendor, and a CMS-Approved Medicare CAHPS Survey Vendor. The CAHPS Survey for ACOs is a good fit for the company's extensive experience and current line of products providing survey research and analysis, phone outreach/member engagement, and quality improvement consultation to the health care community.

    CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

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