Technifax Office Solutions Receives High Ratings From Customers In This Year's Customer Satisfaction Survey

Results from a recent Customer Satisfaction Survey gives Technifax Office Solutions a 92% overall satisfaction rate with customers. End Quote

Dallas, TX (1888PressRelease) September 17, 2010 - Recently, Technifax Office Solutions, a Dallas based printer and copier dealer, received a 92% overall satisfaction rate from their customers, according to a recent Customer Satisfaction Survey. Technifax offers customers a full range of the highest quality document imaging equipment http://www.technifaxdfw.com/products_hw.htm and related support services to Dallas/Fort Worth businesses. According to the survey results, customers are very satisfied with the service they receive from Technifax.
The survey results included the following:

· Overall Satisfaction Rate: 92%
· Customer Service Reps handle my call quickly and courteously: 99%
· My Sales Representative is knowledgeable and responsive to my needs:
96%
· Support Staff is friendly and helpful: 96%
· Technician response times: 95%
· Service Technicians are knowledgeable and courteous: 98%
· 89% would do business with Technifax again.
· 91% would recommend Technifax to someone else.

Many Technifax customers took the time to comment on their satisfaction with specific employees and with the company as a whole. Comments included the following:

"We have always been pleased with Technifax Customer Service and Service Technicians. I always appreciate your quick response to our requests for service. Thank you!" - C.W.

"Everyone I've worked with at Technifax has been extremely helpful; I recently gave Technifax a very good reference." - V.B.

"The last service call was handled very quickly. Due to the number of copies I had to have completed by that afternoon, I was extremely pleased." - B.H.

Technifax employee's look forward to offering a high level of personalized, attentive service that is second to none in the area, to their customers in the many years to come.

About Technifax Office Solutions:
Technifax Office Solutions is a North Texas leader in providing a full range of the highest quality document imaging equipment, including Kyocera multi-function printers, Konica Minolta bizhub copiers, HP printer fleets and more, along with related support services, such as managed print services http://www.technifaxdfw.com/srvcs_mps.htm and IT consulting/networking services to Dallas/Fort Worth businesses through a staff of highly trained professionals sharing a tradition of integrity and service to our clients. Find out more about Technifax Office Solutions at http://www.technifaxdfw.com.

###

space

Other Related Press Releases