Superior Lamp Further Cultivates Their Integrity Department For Excellent Customer Service

Top Quote Quality Customer Services plays an integral role in the success of any company, and Superior Lamp Inc., recognizes that and has made customer service a priority in their day to day activities. End Quote
  • Camden, NJ (1888PressRelease) July 15, 2010 - Honesty, truthfulness, honor, and reliability: four words that come to mind when describing the values contained within this one word, integrity.

    It is every successful company's original goal to adhere to these hallowed words when they open their doors for the first time. Often times however, these goals get short changed in the day to day running of a company when that company is focused only on the short term bottom line. It is the shortsightedness of many businesses to cut corners or neglect the concerns of its clients when they are in need of service and/or have an actual problem. In the long run, that is the eventual downfall of a company's customer service and eventually, in many cases, the company itself.

    Superior Lamp has always been aware of the fact that their clients are not only in charge of their revenue stream but that they are their partners for success. If Superior Lamp's products or their service fail to perform they feel that both their company loses along with their clients. It was with this in mind that at the beginning of 2010 Superior created its Integrity Department.

    The Integrity Department has become an important conduit in addressing their clients' concerns and has addressed all inquires to date within 24 hours after the information has been received and solved any concerns within 72 business hours. It is because of this success that Superior Lamp is now going to expand and further promote this department by marketing this service through their sales representatives. Superior will now be promoting this service on the internet and with a web address available to all their accounts to address any concerns.

    To date, the Integrity Department has addressed over twenty-five customer concerns and all have been handled to the accounts' satisfaction. It is this type of immediate response that today's marketplace demands and Superior Lamp is more than willing to meet this demand.

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