SSON Presents the Driving Value in the Customer Life Cycle Series

Top Quote The Shared Services & Outsourcing Network (SSON) are proud to present the 'Driving Value in the Customer Life Cycle' series in conjunction with Sutherland Global Services. End Quote
  • (1888PressRelease) September 15, 2010 - The series brings you the latest news, articles, whitepapers, webinars and roundtables focusing on how Shared Service Centres (SSC) can add value at each stage of the customer life cycle.

    A major element in the series is the upcoming webinar, Order to Cash Evolution: An Insider's Guide, In which Carl Barnes, a veteran of Shared Services implementation and re-engineering tells of his experiences in being able to reduce costs by 50%, achieve measureable SLA's and record breaking DSO. With experiences working with global organizations who partnered with Sutherland Global Services, he will candidly discuss some of the criteria which determined these organizations' decision to select Sutherland as a BPO partner - read more

    Additional items in this series include the exclusive interview about a new approach to cost reduction (reducing keystrokes and application interaction). A large telecom provider faced multiple challenges in their billing support division. This short video walk-through demonstrates the Sutherland desktop solution they implemented to improve transparency, simplify operations by eliminating the rekeying of data, while enhancing the customer experience and increasing revenue

    For more information about the series please visit

    To run a series of your own please contact:
    Matt Harfield
    Phone: +44 (0)207 368 9493
    Email: matt.harfield ( @ ) ssonetwork dot com

    About The Shared Services & Outsourcing Network (SSON)
    SSON is the largest and most established community of shared services and outsourcing professionals, with over 35,000 members.

    SSON provides the roof under which key industry experts and organizations share their experience, knowledge and tools, and practitioner peers connect with other all over the world, both face to face and online. SSON focuses on developing its members through providing training, tools, and networking opportunities. Its staff works from international offices in New York, London, Singapore, Sydney, Berlin and Dubai to research current trends and developments in shared services.

    More information about the Shared Services & Outsourcing Network (SSON) can be found at Stay up to date with SSON's latest twitter posts at, connect with global practitioners, providers and advisors on the Shared Services & Outsourcing Network (SSON) LinkedIn group and Sign up to receive SSON's weekly updates (

    Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners. 

    Chris Gayner
    Marketing Manager
    Shared Services & Outsourcing Network (SSON)
    Office: +44 (0)207 368 9869
    Chris.gayner ( @ ) ssonetwork dot com 

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