Right Connect's Support Organization Certified by SAP, Achieves Partner Center of Expertise Certification

Top Quote SAP channel partner now certified to deliver support for SAP® 3D Visual Enterprise applications and SAP BusinessObjects™ solutions following rigorous validation testing. End Quote
  • (1888PressRelease) July 09, 2014 - Right Connect™, an SAP® channel partner, today announced it has achieved Partner Center of Expertise certification from SAP AG. Following an extensive audit of its service and support organization, Right Connect has been verified as offering support to its customers in accordance with SAP's current technical and organizational standards.

    The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP's Partner Services Delivery team. It covers a channel partner's entire support center, including support staff, support processes and infrastructure. Certification validates that Right Connect's support organization fulfills the minimum requirements needed to provide high-quality support services to its customers for SAP 3D Visual Enterprise applications and SAP BusinessObjects™ solutions. The certification is mandatory for all partners selling, providing and delivering compliant customer support processes.

    "Achieving this certification is a key differentiator in the marketplace for Right Connect," said Zlatko Staka, CEO, Right Connect. "It clearly shows that our support operations and services in support of SAP solutions comply with SAP standards. As such, our customers can be confident that they are receiving high-quality support of their implementations of SAP solutions."

    To qualify for this certification, Right Connect leverages support technology as a key element of its support infrastructure, and all of its support consultants are SAP-certified. Partner Center of Expertise certification is valid for two years.

    Right Connect has five years' experience supporting the 3D communications technology that underpins SAP 3D Visual Enterprise applications. This helps establish Right Connect as one of the most experienced providers in Asia Pacific Japan, further complemented by the SAP Partner Center of Expertise certification. Right Connect was also the recipient of the SAP Award of Excellence for SAP 3D Visual Enterprise applications in the Asia Pacific region, in partnership with their customer Future Products Group. The award recognized that the project was one of the best SAP implementations of the year based on customer success, accountability, innovation, professionalism and teamwork.

    Operating throughout the Asia Pacific Japan region from its head office in Auckland, New Zealand since 2009, Right Connect enables discrete manufacturers and asset-intensive industries to communicate complex product and asset information effortlessly. Right Connect is focused on driving the resurgence of local manufacturing and increasing the value of assets. To find out how it does this, visit www.right-connect.com.

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