Mproof's Clientele ITSM 2013 Fall Release General Available

Top Quote Mproof, an agile software developer of IT Service Management solutions for the midmarket and managed service providers, announced today the general availability of the latest release of Clientele ITSM®. End Quote
  • (1888PressRelease) October 25, 2013 - The Clientele ITSM 2013 fall release focuses on specific requirements for Managed Service Providers and the customer enhancement requests from existing customers including:
    • UI and Usability enhancements
    • Service catalog enhancements among others to perform multiple requests at once
    • RMA and stock management enhancements to support product replacements

    According to Gerben van Kesteren, Mproof's Business Development Director, " This is a big step forward for our MSP customers who deliver hardware services. They are now able to follow the whole process from the incoming request through to the processing of the actual service including product swaps and repairs. I'm also confident our other customers will be very pleased with the overall enhancements we deliver with this release."

    The UI has been enhanced with a tabbed interface making it easier to navigate between open forms and make optimal use of the screen.

    As service catalogs are becoming more popular, this release has expanded on the rich feature set to enable the customer to request multiple items of the same services at once. Business approvers using the portal now have a financial overview of their requests so they can verify cost implications.

    Also, the existing RMA has been enhanced to support the replacement of products. Automating this process eliminates human failure, improves administration and keeps the CMDB up to date.

    About Clientele ITSM:
    Clientele ITSM provides mid-tier IT departments and managed service providers with a clever and complete software suite which meets all their needs for IT service management. This solution leverages commonly used Microsoft technologies and is pre-configured according to best practices. It enables rapid ITIL/ITSM deployment which reduces implementation costs and TCO, with guaranteed success. Clientele ITSM's customer centric approach makes it easy to use and increases productivity.

    Comprehensive reporting, trend analysis and performance intelligence functions complete the full suite, empowering all users with the information they need to excel in their field.

    Customers benefit from more than 15 years of agile software development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.

    For more information:

    About Mproof:
    Mproof is an agile software vendor of IT Service Management solutions for the midmarket and managed service providers. From its headquarters in the Netherlands, Mproof supports their worldwide customers with clever software which implements and manages quality services aligned with the needs of their customers. Mproof, a Microsoft Gold Certified ISV, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.

    For more information, please visit

    Media Contacts
    Gerben van Kesteren
    Mproof International
    +31 (0) 70-511 7006
    g.vankesteren ( @ ) mproof dot com

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