Market Viewpoint, LLC - The Premier Mystery Shopping Company recives MSPA-NA's Elite Status at CXE3 Conference

Top Quote In the mystery shopping world The Elite Status is awarded to mystery shopping companies who promote the advancement of the customer experience industry. Market Viewpoint, LLC merited achievement of their award through the unique customer concierge service and attentive account managers serving their clients daily. End Quote
  • (1888PressRelease) December 03, 2016 - Fajardo, Puerto Rico - The palm trees were swaying in the background and the surf was rolling in - all a perfect setting for Angela Megasko, CEO of Market Viewpoint, LLC, the premier mystery shopping company,, to accept the trade organization, MSPA-NA's, Elite Award for 2017 at their annual CXE3 Conference at the Waldorf Astoria in Fajardo.

    Based in Glenmoore, PA, Megasko, cites her firm's receipt of this award as a reflection of company wide effort for excellence at every step of the mystery shopping process.

    "Mystery shopping reports provide information to assist client's in all industries to make sound hiring, training and operational decisions based on feedback provided from mystery shoppers posing as real customers. There is not one step of this process that does not receive a personal touch from our staff.

    Market Viewpoint's new customer concierge, account managers, schedulers, editors, data analysts and programmers focus each day on delivering informative, quantitative and qualitative evaluations of customer experiences to our clients", says Megasko. "Serving on the board of MSPA-N and, serving as Chairwoman of the Independent Contractor Relations Committee keeps me focused on encouraging our team of independent contractor mystery shoppers to become educated, certified shoppers, assuring our client's confidence they will receive credible and beneficial customer research."

    MSPA-NA (formerly Mystery Shopping Providers Association of North America) is the trade association representing the customer service experience industry throughout North America. Mystery shopping companies and mystery shoppers can be members of the organization. Each year MSPA-NA awards the "Elite" status to mystery shopping and research companies who shoulder the advancement of the customer experience industry through active involvement in MSPA.

    For 20 years, Angela Megasko has owned and operated Market Viewpoint, LLC, working with Fortune 500 companies' worldwide in assessing the levels of customer service their staff provides to their customers. In business circles, Angela is known as "Jane Bond" - a nickname that came about because of the work she does in the secret shopping world. She is the go-to resource for effective strategies that maximize the profitability of customer relationships.

    For more information on how to measure your customer's experience through mystery shopping or to become a mystery shopper for Market Viewpoint, visit

    About Angela Megasko & Market Viewpoint
    Angela Megasko, is a Pennsylvania-based business owner, consultant, entrepreneur, author, business performance coach and professional speaker. As president and CEO of Market Viewpoint, an international professional mystery shopping and market research firm, Angela is dedicated to evaluating the customer experience to enhance the growth and profitability of the clients she serves. A speaker, trainer and coach, Angela has had multi-national experience delivering workshops, classes, seminars and webinars on a variety of business subjects. She is also a certified yoga instructor. For additional information visit our website or call 610-942-7030.

    Media Contact: Diane Sweeney, Market Viewpoint, diane ( @ ) marketviewpoint dot com, 610-942-7030 Media Information Page

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