Local and National Leaders Gather to Discuss Future of 9-1-1 System

Top Quote Text Messaging to 9-1-1, Emerging Technologies, Call Volume, Funding Among Key Issues. End Quote
  • (1888PressRelease) June 07, 2012 - Long Beach, California - More than 700,000 calls are placed to 9-1-1 emergency services across the United States every day, and thousands of lives are saved. But many local call centers are stretched to the limit by advances in technology, heavy call volume, human resource and training issues, and inconsistent or inadequate funding.

    To address these and related issues, nearly 2,000 9-1-1 professionals and government leaders are gathering June 11-13 at NENA 2012, the National Emergency Number Association's (NENA) Annual Conference & Expo in Long Beach, California. The conference will feature general sessions on the toughest issues facing 9-1-1, dozens of education and training sessions, networking opportunities, and an exhibit hall showcasing cutting-edge products and services.

    A special California Issues Forum will focus on local, regional, and state issues such as the Next Generation and Enhanced 9-1-1 projects being carried out in many California counties; future funding requirements; progress in reducing wait times; rural 9-1-1 challenges; and more.

    The keynote speaker on Monday morning will be J.R. Martinez, the Iraq war veteran who won hearts as the champion of Dancing with the Stars Season 13. Drawing on his 34-month recovery after an IED explosion in Iraq, Martinez will share his story of overcoming adversity and greet wounded warriors from the local Veteran's Hospital, who were invited to attend the conference.

    "The nation's 9-1-1 call centers provide lifesaving service to all Americans. But they're in need of more help," said NENA CEO Brian Fontes. "Our annual conference gives 9-1-1 decision makers and industry leaders a chance to share information and tackle challenges ranging from next-generation technologies, to enhanced training for call takers, to transparency and accountability in 9-1-1 funding."

    About NENA: The 9-1-1 Association
    As The Voice of 9-1-1, NENA is on the forefront of all emergency communications issues. The association serves its more than 7,000 members, 49 chapters and the greater public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. NENA works with all stakeholder groups to develop and carry out 9-1-1 programs and initiatives, to facilitate the creation of an Internet-based NG9-1-1, and to establish industry-leading standards, training, and certifications. Learn more at www.nena.org.

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