iCallify Launched Feature-Rich Inbound Call Center for Great Customer Support

iCallify announced the launch of an inbound call center solution that is built with rich features to support all types of inbound campaigns in a call center or any other business. This software is capable of meeting the needs of small, mid, and large scaled inbound centers. End Quote

(1888PressRelease) November 19, 2023 - On this occasion, one of the spokespeople of the company announced the launch of the best inbound call center solution, which is developed by world class developers using cutting edge technologies. Its excellent performance and powerful features put this software on the list of one of the top inbound call center software solutions.

As per the shared details, this software is built with custom features to manage all different types of inbound campaigns:

Warm lead management

Referral lead management

Customer care

Technical support

Sales related queries

And more

“Incoming calls are often very important to manage the brand reputation of the company. The professional approach to managing incoming calls can help in building a more amicable brand. On the other hand, the busy tone of the support number or an unreachable customer care agent can increase frustration. You may also miss important leads. All of these concerns are common, and it increases the demand for a powerful inbound contact center solution. This software is no longer the monopoly of customer care centers or call centers. All businesses belonging to diversified industry verticals use it to manage their customer care campaigns. With our years of research and experience in the call center software domain, we have developed one of the best solutions to manage inbound calls”, said the spokesperson of the company.

The representative of the company shared a list of features available in this inbound call center solution, which is as below:

Live call view (LCV)

Dashboards

Smart IVR (Interactive Voice Response)

ACD (Automatic Call Distributor)

Unlimited call queues

Holiday based call routing

Time condition based call routing

Sticky agent

Skill based call routing

Most idle agent based call routing

Least talk time condition based call routing

Call script

Call transfer (Attended and Blind)

Call forwarding

Call recording

Call hold and retrieve

Music on Hold

Call controls like call mute and unmute

Conference calling

Supervision features like barge-in, whisper

Call script

CRM integration

And many more

As per the shared details, this inbound call center software is a highly customizable solution, and it can be tailored to meet the need of a business to effectively manage all incoming calls. The company provides the required integrations, customizations, and even custom development. The company also provides on-demand support to meet the ongoing needs of its customers.

It is regarded as a futuristic call center software solution that is built with cutting edge technologies and a visionary mindset. The expert development team puts persistent efforts to augment the features of the offered solutions. An inbound contact center solution is one of the most popular solutions offered by the company. It has powerful features that empower different scaled businesses and call centers. The company makes it easy to adopt this one of the best solutions to manage any volume of incoming calls. It also offers a lifetime free edition of this software.

Interested call centers or businesses can connect with the team of iCallify to book a lifetime free edition of the platform via the following contact details.

Email: sales ( @ ) icallify dot com

Phone: +1 (315) 898 1325

Webpage: https://icallify.com/inbound-call-center-solution/

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