Greatly improved remote support for Mac users

Top Quote The first update of the remote desktop software, ISL Light 4, significantly improves screen sharing on Mac, brings enhancements that continue to make ISL Light easier to use, and improves productivity of support activities. End Quote
  • (1888PressRelease) February 11, 2015 - ISL Light 4, available for download on, enables users to connect in two seconds and efficiently assist attended and unattended remote computers with IT issues through simple multiple session management. The version 4, when it was released in November 2014, didn't come with the updated client part of the software, so screen sharing and other features on Mac lagged a bit behind Windows.

    Due to the release of the new end-user application ISL Light Client 4.0.1, the fourth generation enterprise remote support software for Mac OS X 10.8 or later is fully in sync with its Windows counterpart in terms of provided functionality, speed and performance level.

    Mac users will notice the change
    While there are important improvements on all platforms, Mac users will notice the most obvious change in their user experience due to the powerful new application on the client's side.

    To name but a few benefits, the connection now starts in only two seconds, while screen-sharing works so fast that one could easily watch a video shared on a remote computer. Multi-monitor support now works properly, allowing operators to switch effortlessly between different monitors of the client, while the operator's and the client's keyboard match almost perfectly.

    The super-fast screen sharing capabilities between a Mac client and a Windows operator connected with the latest remote desktop software can be seen in a video demonstration on ISL Online blog.

    Resolves over 40 fixes
    The update resolves over 40 fixes and brings other improvements that continue to make ISL Light easier to use, more secure and the service more stable. Besides an enhanced user interface, the applications download much faster, viewing a remote desktop full screen can be now initiated with the Ctrl + Esc and Shift + Alt + F shortcuts, chat messages have been restyled, and much more. Detailed information about the release are written in the release notes.

    How to get the latest ISL Light 4
    Due to the so-called soft-landing, the default applications published on the web have not been replaced yet. Operators using Windows, therefore, need to manually download ISL Light 4, while clients can either try the new end-user application through the operator application or continue using the version 3 application.

    Helpdesk operators working on a Mac, need to download ISL Light 4.0.1 manually, most clients will get the latest ISL Light Client 4.0.1 automatically, since it was set as a default download on the Join webpage.

    Further instructions for all ISL Online users are published on ISL Online blog.

    About ISL Online
    ISL Online ( provides SaaS-based and on-premises enterprise remote support and live chat software to quickly, simply and securely connect millions of Internet-enabled devices across the globe - Windows, Mac or Linux computers and mobile devices. Designed for consumers, mobile professionals and IT organisations, ISL Online's solutions empower over 200,000 business users like Konica Minolta, IBM and IDEXX to create more than 10 million sessions yearly.

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