Frost & Sullivan Honors Vidyo with 2012 Customer Value Enhancement Award for Innovative Applications of Video Conferencing in Telehealth

Top Quote Vidyo, Inc., announced that it is the 2012 recipient of Frost & Sullivan's Customer Value Enhancement Award that recognizes Vidyo's recent achievements in the telemedicine market. End Quote
  • (1888PressRelease) November 01, 2012 - Vidyo, Inc., the first company to deliver personal telepresence, today announced that it is the 2012 recipient of Frost & Sullivan's Customer Value Enhancement Award that recognizes Vidyo's recent achievements in the telemedicine market, most notably for its new innovative applications of video conferencing in healthcare environments. The Customer Value Enhancement Award is presented each year to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.

    Download the report to learn why Frost & Sullivan believes that Vidyo has provided superior value to healthcare customers through both established and new applications of video conferencing and telemedicine.

    "With the ratio of price to value consistently improving, the expansion of video conferencing in healthcare is on the dramatic rise and is forecast to continue for at least the next five years," said Zachary Bujnoch, Research Analyst, Frost & Sullivan. "Vidyo has already established itself as a leading provider for video conferencing in healthcare applications, but sets itself apart from its peers by keeping ahead of the curve; successfully prioritizing and identifying new and novel applications for video conferencing in healthcare, enhancing its customer value and driving innovation in a demanding industry."

    "The Frost & Sullivan Customer Value Enhancement Award affirms Vidyo's ability to improve value to our telehealth customers while providing much needed innovation to help healthcare practitioners diagnose and treat patients," said Ashish Gupta, Vidyo's CMO and Senior VP Business Development. "Vidyo has not only broken down the cost barrier that in the past limited access to telemedicine, we also are delivering a simple yet exceptional-quality solution that reaches far beyond hospitals, doctor's offices and clinics into remote geographical locations and patients' homes. We are honored to receive this recognition."

    Best Practice Award
    The Frost & Sullivan Customer Value Enhancement Award is presented annually and recognizes a company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

    Vidyo in Practice
    The Vidyo platform has revolutionized visual communication and collaboration for the healthcare market through a variety of continued relationships and partnerships with leading organizations. By using Vidyo technology, healthcare practitioners are able to conduct remote "visits" or consultations with their patients, without geographic or logistical limitations. Vidyo's collaboration with the Ontario Telemedicine Network has resulted in one of the largest instances of video consultation use in the world, with over 165,000 consultations carried out remotely each year and growing. Vidyo's work with American Well is an additional example of this kind of application. For remote consultations to be successful, another key concern to healthcare practitioners is workflow integration. To deliver the very best in diagnostic and workflow solutions to its customers, companies such as AMD Global Telemedicine and REACH Health are adding Vidyo technology into their platforms, providing fully integrated point of care telemedicine. Among other leading telehealth organizations, Vidyo's partners and customers include Massachusetts General Hospital, Rubbermaid Telemedicine, and CyberFish Cybermedical Community in Switzerland.

    About Vidyo for Healthcare
    Vidyo for Healthcare focuses the power of the versatile, high-quality Vidyo solution on telemedicine, patient care, research and other health-related programs. Vidyo for Healthcare eliminates the access, performance and cost issues of traditional systems that require expensive MCU equipment and dedicated QoS. With its amazing quality, unmatched accessibility and market-shifting cost-efficiency,

    Vidyo for Healthcare provides hospitals, specialized medical centers and physician clinics with low latency telepresence-quality video conferencing from any mobile, desktop or room-based endpoint over the Internet, WiFi, LTE, and 4G networks. Vidyo delivers end-to-end encryption, provides HIPAA-compliant security, and easily integrates into existing healthcare environments with support for a variety of medical devices and interoperability with existing conferencing infrastructure. The Vidyo for Healthcare solution includes the industry's richest and most versatile video collaboration platform with an Application Programming Interface (API) to video-enable third party medical applications and for easy integration into the medical workflow.

    Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.

    About Vidyo
    Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets, smart phones, PCs and Macs, room systems, gateways, telepresence solutions and affordable cloud-based broadcast solutions. Headquartered in the US, with 12 additional international offices, the company has more than 250 employees and has to date raised $99M. Learn more at, on the Blog at or follow vidyo on Twitter at

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