Etech Global Services to Participate at the Austin Contact Center Alliance Fall Symposium

Top Quote Etech Global Services, a leading business provider of customer engagement solutions, will speak at the Austin Contact Center Alliance (ACCA) Fall Symposium on Thursday, September 12th, 2019. Etech is honored to host an interactive discussion on ‘The Future of Customer Experience in the Call Center.’ End Quote
  • (1888PressRelease) August 06, 2019 - Nacogdoches, TX - Etech’s session at the ACCA will be all about brainstorming analysis on the ever-changing landscape of customer experience in today’s world. The Etech team will reveal how Human Intelligence + Artificial Intelligence plays a significant role to transform customer experience altogether. This excellent duo of HI + AI can identify opportunities and actionable insights to achieve operational excellence and agility at the contact center level.

    The Austin Contact Center Alliance (ACCA) was established as a local trade association specific to the contact center industry. The Fall Symposium that it will conduct this year is going to be a full-day event with industry leaders, dynamic speakers, and state-of-the-art resources for contact center professionals.

    “Our motto at Etech is “Serving your customer is not just YOUR priority; it is OUR priority.” The Customer will always be the top priority in our business, which is why adapting to the latest practices to improve the CX is vital to an organization’s success. Focusing on effortless customer experience is one thing, but understanding how to optimize it and interpret your Call Center data is the real game-changer. Etech is excited to participate in the ACCA Fall Symposium to share and learn about the recent trends that will shape the customer experience dynamic in the years ahead,” said Etech’s President & CEO, Matt Rocco.

    The attendees of Etech’s session at ACCA key takeaways:

    • Importance of combining Human Intelligence + Artificial Intelligence
    • Why focus on CX & how to improve it
    • Utilize a 360-degree view of customers to obtain meaningful data
    • Use HI & AI to Empower Your Coaches, Trainers & Bots

    About Etech Global Services
    Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
    Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry-leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.
    Press Contact:
    press ( @ ) etechgs dot com

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