Elisiontec Provisioned ACML and Its Network with Turnkey Voice Logger Solution

Top Quote Elisiontec is a well known IT company based in Ahmedabad, Gujarat, India. The company has catered many big names in India with its innovative solutions. Recently, the company has provisioned a turnkey voice logger solution to ACML (ASE Capital Markets Ltd.) and its all registered agents and stock brokers. End Quote
  • (1888PressRelease) July 01, 2018 - “We had to develop a custom plan to meet the requirement of ACML as we had to connect all its registered stock exchanges all across India with a network and a robust voice logger solution. The demand was to implement a voice logger system at premises of all registered agents of ACML so the agents can meet the new government law of logging all calls related to stocks and shares. Also, we had to create a backup and failover system on the main server of ACML so the officials at ASE Capital Markets Ltd. can make sure that all voice loggers are active and all brokers are complying the compliances. Also, the ACML officials can take required actions to alert the agent, in case the voice logger device is switched off.”, shared a spokesperson of the company.

    According to the shared details, Elisiontec provisioned the Ahmedabad Stock Exchange and its all registered members with following tools to build a robust and scalable network of voice logger system with a centralized control at ACML:

    • Voice logger hardware connected to landline to log all calls of all registered members of ACML
    • A mobile app for call recording to all registered members of ACML
    • A web based application to access the call recordings to all registered members of ACML
    • Centralized admin panel to ACML
    • Live view dashboard to ACML

    The company also implemented a failover plan by keeping the replica of each voice log on the main system of ACML. The provisioned system can log calls of the landline as well as made via the mobile to make sure all professional calls of the agents are logged and there are two copies of the call recordings. The company has also added additional security mechanisms to safeguard the whole system.

    “It was a challenging project, but we were confident that we can do it and we are happy we have done it. We started with a very strategic plan in which we first implemented the voice logger solution in ACML and its agents in Ahmedabad. Now, we are expanding the network and connecting all agents of ACML all across India to this centralized voice logger system.”, shared a representative of the company.

    About ACML
    ACML is India’s oldest stock exchange after BSE. It is a trading company that lets SEBI registered brokers bid in the stock market. It has been in existence since 1984.

    About Elisiontec
    Elision Technolab LLP, more popularly known as, Elisiontec is an Indian IT company that caters small businesses to big brands with omnichannel communication solutions. Recently, the company provisioned a gigantic network of ACML agents with a turnkey voice logger solution. Read complete case study about this project here: http://www.elisiontec.com/acml-voice-logger/

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