Ecosmob Announced to Showcase Call Center Software In Indo-Africa ICT Expo 2015

Top Quote Ecosmob has announced to exhibit their call center software during Indo-Africa ICT Expo on 28th and 29th September 2015. End Quote
  • Utica-Rome, NY (1888PressRelease) September 25, 2015 - The Indian and African government have organized a trade show and conferences for the business professionals of both the countries. The Event is known as Indo-Africa ICT Expo and will be conducted in Kenyatta International Conference Centre, Nairobi, Kenya. Ecosmob is one of the IT companies from India, which has participated in this event as an exhibitor. The company will showcase their client-centric services as well as advanced solutions. According to the announcement made by the spokesperson of the Ecosmob Technologies, they will be showcasing their call center software during their participation.

    The company provides the custom solution development services to their global clients for more than 7 years. The call center solution is one of the advanced solutions offered by the company. They offer custom solutions based on the client requirements. They provide these services for developing contact center software for outbound, inbound or blended call centers.

    The call center solution can have core features as listed below:
    -Call Control
    -Call Queue
    -Caller Id
    -Call Recording
    -Call disposition
    -CRM Integration
    -Multiple concurrent calls
    -Personalized greetings message
    -Personalized scripts
    -Customized Dashboard
    -Progressive dialer
    -Manual dialer
    -IVR (Interactive Voice Response) System
    -Advanced call distribution
    -Call forwarding
    -Skill based call routing
    -Call monitoring
    -Call longing
    -Real-time view
    -CDR and Log Reports
    -And more

    "Africa is one of the rapidly progressive market in the call center arena. As per the available statistics, it is on the top 5 list in the world for the stated industry. We offer custom contact center software development services. We have developed different types of contact center solutions, which fits in the work environment of any sized call center. We have expertise in developing inbound and outbound call center software as well as a combination of both, which can work for any type of call center. We can develop a SIP based contact center software, which can leverage the benefits of VoIP for the company. The solution can be accessed remotely using a web client. We have developed such solutions using Asterisk, FreeSWITCH and webRTC according to the customer requirements. We are very excited about the Indo-Africa ICT expo because as I mentioned African countries are doing really well in the call center industry. We have the capability to arm them with the advanced solution. We are keen to meet interested people and discuss about our solution. We would also like to explore the reseller and referral possibilities for the African countries.", added the representative of the company.

    To have a detailed demo and discussion with the company's representatives, drop a message with your convenient time at sales ( @ ) ecosmob dot com

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