Customer Service Institute of Australia awards Sundaram Business Services the Service Excellence Award for medium sized businesses

Top Quote The first non-captive BPO to win this award. End Quote
  • (1888PressRelease) October 17, 2014 - Sundaram Business Services has won the 2014 International Service Excellence Award in the Medium Business category. The award was presented by the Customer Service Institute of Australia (CSIA) at a gala event at the Crown Palladium, Melbourne on 7th October, 2014. The Customer Service Institute of Australia is part of the International Council of Customer Service Organisations (ICCSO), which has members across the world.

    The International Service Excellence Award showcases the highest achievement in customer service excellence. The Awards recognise, promote and reward service excellence, professionalism and outstanding achievement by individuals and organizations across the globe.

    "Winning the International Service Excellence Award is a reaffirmation of our time tested values of customer service. The way we engage with customers is derived from the values of our 60 year old parent company, Sundaram Finance. Our customers in Australia have been touched by the Sundaram Experience for the last 10 years" said Rajesh Venkat, CEO, Sundaram Business Services. "It is a testament to how we have combined strong processes with a skilled and committed team to deliver value to the mid-market".

    The ICCSO award focuses on companies that have achieved a balance between 'passion' and 'process'. The selection process focuses on service, financial, operational and learning perspectives of the organisations under consideration.

    "Credit for the award should go to our operations team in Chennai, which constantly looks to raise the bar on keeping customers happy through good governance, visibility on status of work and going the extra mile when our customers need it the most. We thank our customers, who have been with us on our journey through thick and thin", said Harish Rao, Global Head - Business Development.

    In an independent customer satisfaction survey published last year, Sundaram Business Services ranked high on parameters such as reliability, responsiveness and communication.

    "From our view point, Sundaram Business Services has a clearly defined vision of what they are trying to do and where they want to be. They are consistently working hard towards achieving service excellence and have shown a true commitment to putting the customer first in today's competitive business climate. Congratulations on receiving Australia's most prestigious customer service award and the greatest form of recognition of all: affirmation of your outstanding service", said Ricky Tyler, Vice President, ICCSO.

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