CRM Galaxy user conference at the cosmopolitan of Las Vegas
You'll get firsthand product information & demonstrations from CDC's product team, inspiring general sessions led by CRM industry leaders, and valuable benchmarking & networking opportunities with your peers. Take away actionable ideas that you can implement right away to ramp up your CRM.
- (1888PressRelease) March 16, 2012 - Why Attend
TOP FIVE REASONS TO GO TO CRM GALAXY
• Exchange knowledge with your peers in similar roles, who perform similar functions and face comparable challenges.
• Discover new products and learn how to leverage them to create even more efficiencies and meet your unique business needs.
• Learn tips and tricks on maximizing the value of your CRM solution and explore ways to make the most of what you already have.
• Take advantage of one-on-one face time and direct feedback from product experts to gain a deeper and new understanding of your CRM solution.
• Share valuable insights and build a network of experienced users and experts to call on when required.
Sessions
Half Day Workshop: Pivotal CRM Visual Workflow
This four-hour workshop on the Pivotal Visual Workflow is a great way to kick-start your use of this cutting-edge tool. Start saving time and adding big value to your business processes. You will learn the basics of Visual Workflow and ways to put it to use in your organization right away.
Overview:
• Summary of features in P6.0.10
• Who can create workflows
• Usage:
o Toolkit
o Production
• Defining Workflows:
• User Workflow
• System Workflow
• Creating Workflows
• Pivotal Client:
o Designer
o Management
o Using data
• Toolkit:
o Command Workflows
o Form Workflows
o Workflow Libraries & Run Function
Suitable for: Pivotal Customizers, System Administrators (Power-users) and Business Analysts
Manal Samaan, Technical Trainer, Pivotal Corporation
Leo Lau, Director, Product Management, CRM Platform, Pivotal Corporation
Using CRM to Connect the Dots
Pivotal's President and longtime CRM thought-leader Jason Rushforth sets the stage of this year's Galaxy conference with a multi-media session designed to get you thinking about what you want to get out of the next two days.
Jason Rushforth, President, Pivotal Corporation
The Future of CRM: How consumerization of IT, Social Media, CoIT, & the new role of the CIO are impacting business
Yesterday's CRM focused on management, barely addressed the customer, and ignored the relationship. However, five consumer tech trends now permeate every aspect of an enterprise. Learn how social, mobile, cloud, analytics, and unified communications are driving the future of CRM. More importantly, understand how the roles of the next-gen CIO will impact infrastructure, integration, intelligence and innovation. Join Constellation Research's Principal Analyst and CEO, R "Ray" Wang in learning how these trends will converge to drive business value in every organization as we move from transactional systems to engagement systems to experiential systems.
Ray Wang, President Constellation Research
The CRM Roadmap
Learn about the key differentiators in the new Pivotal CRM Roadmap and find out how the R&D will impact your solution. Pierre Custeau and his team will take you through the product plan and then answer any and all of your product questions.
Pierre Custeau, Executive Vice-President, Product Management & Development, Pivotal Corporation
Pivotal CRM: Optimize your Pivotal Implementation
This session will help you learn how to install, configure, maintain and support a Pivotal CRM environment while following Pivotal best practices. You will receive information regarding system optimization including which components need to be monitored and what to look for while monitoring the environment
You will learn more about:
• How do I achieve an optimal configuration
o What resources are needed
o How do I know if my system is configured to support my existing users
o What and where to look for performance bottle-necks
• Tools to identify performance degradation points
o Database Server Performance
o Pivotal Business Server Performance
o Pivotal Client Performance
o Reviewing and identifying areas of improvement
• Creating a baseline
o How to assess changes needed
o How to implement changes
o Best practices for comparing results
• Q&A Session
Cesar Ceniceros, Technical Account Manager, Pivotal Corporation
Pivotal Development: Advanced Coding Techniques
Gain coding skills you can apply right away. This session will show you how to apply advanced techniques. Topic areas will include:
• Adding Social CRM to your existing Business Module (CMS vs PCM)
• Extending Social CRM through Integration
Daren Kinnaird, Technology Architect & Manager, CRM Development Services, Pivotal
About
CRM GALAXY CONFERENCE
The must-attend event of the year for CDC Software's CRM customers, CRM Galaxy features tracks of rich content carefully crafted for Pivotal & Saratoga users.
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