Compton College Selects BlackBeltHelp for After Hours IT Help Desk and Virtual OneStop Student Support

Top Quote BlackBeltHelp is pleased to announce that Compton College has selected BlackBeltHelp for After-Hours IT Help Desk and Virtual OneStop Student Services Support. End Quote
  • Chicago, IL (1888PressRelease) October 10, 2020 - The IT Help Desk Support will enable the college to provide secure IT support beyond the business hours, weekends, and holidays and ensure timely resolution to the users' support requests. Leveraging Virtual OneStop Student Services Support will help the college in enhancing their student experience by providing convenient and personalized assistance to them.

    Compton College will also leverage other products developed by BlackBeltHelp Classroom Emergency App and Lexicon. These products will help the college in getting a resolution to online classroom technology support challenges and eventually improve their student experience.

    Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

    Remove student barriers to remote/online learning
    24x7 anytime, anywhere student support
    Certified experts are available to provide after-hours support including nights, weekends, and holidays.
    All interactions are recorded; reference to history with ease
    Deliver cost-effective services
    Expand service and increase efficiency
    Reduced costs

    The sample scope of support includes (but not limited to):

    1. General IT

    Network Connectivity
    Productivity applications
    Antivirus / Security utilities
    Operating System Support
    Email
    Password Reset

    2. Financial Aid & Awarding, Notification, and Disbursement

    Aid awarded & acceptance
    Maintaining academic load
    Disbursement and continued eligibility
    Pending financial aid
    SAP status and appeals

    3. Admissions, Records, and Registrations

    Application Process & Admissions Status
    Information on Fee Payment
    Registration Information
    Medical Information
    Enrollment Priorities
    Grades

    About BlackBeltHelp
    BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 8 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.

    Learn more about BlackBeltHelp: https://www.blackbelthelp.com

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