Bridge Communications Announces Breakthrough Predictive Transfer Feature for the Bridge Operator Console

Top Quote Attendant console will never be the same after release of new feature from Bridge Communications. End Quote
  • (1888PressRelease) August 27, 2016 - FARGO, ND - Bridge Communications today announced the release of a breakthrough feature for the Bridge Operator Console. The "Predictive Transfer" capability provides users the most probable location for a call to be routed and greatly reduces operator handle time while increasing customer satisfaction.

    "The Predictive Transfer feature leverages muti-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature combines the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination" says Doug Routledge, Head of Development for Bridge Communications. "The majority of our test cases have shown 100% accuracy which means operators selected the top identified transfer location presented to them every time."

    Bridge Communications is continually working on innovative solutions to increase ROI and reduce operational costs. Bridge Operator Console for Skype for Business recently achieved the "Certified for Skype for Business" specification from Microsoft and is a scalable solution with integrations for Exchange Calendaring, Group Messaging, HL7 Medical Connector, a Boss-Admin client and High Availability Options. Customers from Small Business to the largest Fortune 100 Enterprises find the Bridge Operator Console to be easy to use and provides traditional capabilities offered in legacy PBX attendant consoles.

    Bridge Communications is a US based Software Company with headquarters in Fargo, ND. Founded in 2006, Bridge Communications has over 20,000 Global Deployments of the feature rich, scalable Attendant/Operator Console and related solutions for Microsoft and Cisco platforms. Bridge Communications philosophy is simple. Listen to customers and develop world class solutions that exceed their business needs.

    The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

    For more information, press only:
    Gary Manske, Bridge Communications, (701) 212-4797, gary.manske ( @ ) bridgeoc dot com
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