Accel Schools Selects BlackBeltHelp for 24x7 IT and LMS Help Desk Support
BlackBeltHelp is pleased to announce that Accel Schools has selected BlackBeltHelp for 24x7 IT and LMS Help Desk Support to instantly respond to students' and parents' increasing support requests.
- Chicago, IL (1888PressRelease) October 09, 2020 - Under this engagement, BlackBeltHelp will enable the institution to overcome the challenges of providing online delivery of support services to students for IT and Canvasฎ related issues.
Accel Schools will also leverage the Simplify Platform to assist users with self-service options. Leveraging the platform will eventually remove student barriers to remote instruction and improve the student experience.
Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:
Remove barriers to online/remote learning
24x7 anytime, anywhere student support
Certified experts are available to provide after-hours support including nights, weekends, and holidays.
All interactions are recorded; reference to history with ease
Deliver cost-effective services
Expand service and increase efficiency
Reduced costs
The sample scope of support includes (but not limited to):
1. General IT Support:
Network Connectivity
Productivity applications
Antivirus / Security utilities
Operating System Support
Email
Password Reset
2. Canvasฎ LMS:
Basic Instructor Grade book issues
Course Navigation
Other supplemental curricular
Assignment submission failures
Course imports/exports/backups
Issues requiring additional access
About Accel Schools:
Accel Schools is a K-12 education management organization headquartered in Independence, Ohio. The focus at Accel Schools is on tailoring the learning experience to each individual. The leadership team at Accel Schools has a proven track record of driving educational innovation on a large scale and across socio-economic and geographic lines.
About BlackBeltHelp:
"A robust IT support framework is critical for the smooth functioning of various processes at an institution the users expect immediate response and resolution when they reach out for support. We are pleased to have been selected by Accel Schools and look forward to providing them a quality scalable 24x7 IT help desk support environment to improve their student experience."
Learn more about BlackBeltHelp: https://www.blackbelthelp.com
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