AC InfoSoft Launched Virtual Call Center Software to Combat the Pandemic

Top Quote AC InfoSoft announced the launch of virtual call center software designed to deal with the COVID 19 pandemic. End Quote
  • Abilene, TX (1888PressRelease) May 20, 2020 - AC InfoSoft announced the launch of a virtual call center, named, AC Virtual Call Center Software. The call center is built to run remote call centers to combat the pandemic.

    The company has designed this call center to support ongoing call center operations without any roadblocks. This call center software is available in three different models:

    Phone Only
    The agents will receive all calls on their phone. They can attend calls and work without internet and computer access.

    Phone and System
    The calls will be routed to the phone of each agent. As soon as the customer call is connected, the required call screen will be opened on the computer or laptop via which an agent is accessing the call center dialer window of agents. He can use all controls available in the agent window.

    System Only
    The agent will access the agent window and attend calls on the computer or laptop. This is a general scenario with added security mechanisms and certain optimization.
    The AC Virtual Call Center Software is furnished with a wide array of features as listed below:

    Dashboard
    Live call view
    Automated call distribution
    Sticky agent
    Skill-based call routing
    Call routing to the idle agent
    Predictive dialer
    Progressive dialer
    Preview dialer
    Auto dialer
    Manual dialer
    Voice logging
    Attended call transfer
    Blind call transfer
    Call forwarding
    Add call in a queue again
    IVRs
    Call park and pickup
    Call mute and un-mute
    3-way conference calling
    Whisper
    Barge-in
    Ring group
    Broadcasting
    Call detail logs
    Reports
    And more

    As per the shared details, this virtual call center solution supports all communication channels and made them available to the customers based on their needs. Below is the list of channels made available by this omnichannel call center solution:

    Voice calling
    Video calling
    Screen sharing
    Instant messaging
    Faxing
    Emailing
    WhatsApp messaging
    Facebook messaging

    As per the shared details, this virtual call center solution is developed to empower all call centers that are working remotely or want to move to a remote work model. The company will provide all the required services to the call centers and companies that want to use a virtual call center software and move its operations remote:

    Setting up the virtual call center software for secure access from remote locations
    Virtual call center model configuration
    Migration from old call center solution to AC Virtual Call Center Software, if needed
    Ongoing support and maintenance services
    And more

    AC Virtual Call Center Software supports all types of campaigns and communication channels. It is also flexible and scalable. The company provides integration of different third-party APIs and software with this call center software based on the needs of the customers.

    This call center solution is built to empower all virtual call centers. This can be used now and later to gain advantage of the virtual call center environment according to the company. To know more about this software, review the complete webpage here: https://www.acinfosoft.com/ac-virtual-call-center-software/

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