AC InfoSoft Launched Call Center Software for Healthcare Industry

Top Quote AC InfoSoft announced the launch of a feature-rich call center software solution for the healthcare industry. Any healthcare organizations can use it to engage patients and their family members or to run telemedicine and telehealth campaigns. End Quote
  • Abilene, TX (1888PressRelease) July 18, 2020 - On this occasion, the company announced to offer a feature-rich call center software solution to the healthcare industry. The company has announced that it will be an omnichannel call center software with smart features to let healthcare organizations stay connected with patients and families of patients.

    “Similar to all businesses in the different horizons of industries, the healthcare industry also faces vicious competition. Thus, the best way for each healthcare organization to keep their business running in a profitable manner is to provide the best healthcare services to patients. To achieve this, healthcare organizations use different technology-driven solutions”, shared a representative of AC InfoSoft.

    According to the shared details, AC Smart Call Center Software is a technology-driven call center solution. It has various features that different healthcare organizations can use to provide better patient care even for patients in distant areas. This software can also be used to run telemedicine and telehealth campaigns for patients in distant areas.

    The company announced that this call center software is built with exclusive features, which will let the healthcare industry leverage below-mentioned benefits:

    • Run 24/7 telemedicine campaign
    • Automate certain actions without any human interventions such as healthcare appointment scheduling, appointment reminder, follow-ups for the health check, etc.
    • Provide quick response to the calls of patients with different call routing rules
    • Run different outbound calling campaigns using distinct call center dialers to generate awareness about health checkups, body checkups, new disease, etc.
    • And more

    AC InfoSoft announced the major features available in this launched call center software for the healthcare industry. These features are listed below:

    • Call dialers such as an auto dialer, predictive dialer, preview dialer, etc.
    • Call routing strategies such as ACD, skill-based routing, etc.
    • Interactive Voice Response (IVR)
    • SMS broadcasting
    • Voice broadcasting
    • WhatsApp messaging with templates
    • Web-based live chat
    • Emailing with email templates
    • SMS with SMS templates
    • Call transfer
    • Call forwarding
    • Text-to-speech
    • Work-from-Home module
    • Graphical reports
    • And more

    The company also announced that it offers a call center dialer mobile application for both, Android and Apple Smartphone users. Thus, medical representatives can take and make calls from anywhere they want to. The company also provides high-level security mechanisms to make sure all data of patients stay safe and secure.

    AC InfoSoft also announced that it will offer customization, custom development, software integration, and white labeling as per the requirements of the healthcare organization.

    “This software will strengthen healthcare organizations to have more engaging and prompt conversations with patients. It will help them increase their satisfaction, so they can leverage multiple benefits”, shared a representative of AC InfoSoft.

    About AC InfoSoft
    AC InfoSoft is one of the renowned companies that offer the best call center solutions. The company caters to various industry verticals with novel and powerful call center software. An omnichannel call center solution is built by the company to benefit healthcare organizations. Visit to know more about it.

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