WNS Wins the CIO100 Infrastructure Evolution Futurist Award 2013
WNS Global Services won a prestigious CIO100 Infrastructure Evolution Futurist Award 2013 at the CIO100 Symposium awards.
- (1888PressRelease) September 24, 2013 - Highly efficient organizations strive to perfect their framework in order to establish scalability, improve performance and drive customer satisfaction. WNS has always been an organization that believes in the power of technology to drive superior performance and outcomes for its clients. This was re-confirmed when it won a prestigious CIO100 Infrastructure Evolution Futurist Award 2013 at the CIO100 Symposium awards.
This CIO100 2013 Special Award acknowledges excellence in the accomplishments of an organization in the field of Information Technology (IT). Considered as the 'Oscars of the IT industry', the awards represent the top enterprise IT leaders in India. The recipients of this award are known to create best practices by streamlining technology with organizational objectives to make futuristic headway.
WNS won this recognition for building cost-effective and reliable infrastructure using AudioCodes Mediant 3000 media gateways that enable seamless VoIP connections between its delivery centers across the world for ensuring best-in-class customer service. These new sophisticated, reliable and future-ready SIP Media Gateways replace the legacy devices that were working at full capacity and reaching end-of-life at WNS contact centers.
WNS had to overcome a few challenges in the path of bringing this project to fruition. Their comprehensive network upgrade strategy needed to be:
Scalable and reliable
Support IP / MPLS and VoIP technology
Enable CTI and SIP IVR integration
Ensure high audio quality
Maintain zero downtime
WNS opted for high-availability and high-density AudioCodes Mediant 3000 gateways and replaced audio systems with VoIP devices. This step helped WNS achieve the following goals:
Maintain high audio quality
Expand operational capacity
Reduce bandwidth consumption
Consume less rack space
Reduce capital expenditure
Incorporate carrier-grade reliability
Enable multiple application integration
WNS has been a regular winner at the CIO100 awards having won the following recognitions in the recent years:
Top CIO100 Award and the Networking Pioneer Award (2012)
CIO 100 Special Category Award in recognition of WNS's Infosec architecture and implementations (2010)
CIO 100 Award for Innovative Storage Solutions (2008)
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