Vinyl Revolution Awarded Feefo Gold Trusted Service Award 2018

Top Quote February 2018, Vinyl Revolution has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. End Quote
  • (1888PressRelease) February 28, 2018 - Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

    Vinyl Revolution collected over 200 excellent reviews between January 1st 2017 and December 31st 2017, achieving an average Feefo service rating and product rating of 4.7. Now that is a shining seal of approval from their customers!

    Simon Broughton-wells, Vinyl Revolution commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”

    When asked how he thinks Vinyl Revolution won the award, he explained that Vinyl Revolution “pride ourselves on delivering excellent professional services to our customers. We produce high quality vinyl graphics at fast lead times so you don’t have to wait around. We offer a professional installation service to guarantee your vinyl graphics get a professional finish every time. Our main focus is giving outstanding customer service from start to finish. We don’t lose clients and we’re very proud of that.”

    That’s no small feat in an industry where everybody wants their graphics installed immediately. However, it’s not just Vinyl Revolution’s custom graphics and professional installation service that is getting attention. Vinyl Revolution also sells a huge range of vinyl stickers and decals online that people love. How do they do it? Simon remarks that, “During the last year, we have worked hard at Vinyl Revolution to receive all of our positive product reviews on Feefo. Several different factors have helped us gain amazing product reviews. First and foremost, our products! We supply our customers with high quality durable vinyl products which are built to last. We also offer fast reliable shipping on all orders so you don’t have to wait around for your order to arrive. The only issue we had was that very occasionally, a courier would lose a delivery. While we can’t control this, we always ship free replacements to customers to guarantee they get the product they ordered. Our priority is always to keep you satisfied.”

    Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

    Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

    About Feefo
    Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, & Tepilo.

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    About Vinyl Revolution
    We are a small business based in Oxford in the United Kingdom. We started as two friends with a shared desire to use vinyl in new and exciting ways. All of our products are designed in collaboration with local and international artists. We manufacture our vinyl graphics in Oxford and prepare them by hand before shipping them straight to your door.

    We make high quality vinyl products which include Wall Art, FridgeWraps, DoorWraps, Vehicle Decals and Macbook Stickers. We also offer custom vinyl graphics services for individuals and businesses. Our services include custom stickers, vehicle sign writing, office branding, shop graphics and event branding. You name it. We’ll vinyl it. Our priorities are, and will always remain, superior product quality, customer service, and lead times.

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