TPMG Announces New Master Class: Improving the Patient Experience
TPMG adds a new online certification course for the healthcare industry focusing on improving HCAHPS scores and the patient experience.
- (1888PressRelease) April 02, 2022 - With more than 25% of value-based purchasing reimbursements are tied directly to patient experience measurements, hospitals and are now, more than ever motivated to improve the patient satisfaction." says Gerald Taylor, Managing Director of TPMG Education Services.
The program of study teaches the type of careful qualitative and quantitative analysis that help health systems realize and sustain better outcomes from their patient experience initiatives.
Patient experience professionals will learn to:
1. Properly interpret HCAHPS surveys.
2. Pinpoint which factors most strongly influence willingness to recommend.
3. Tie drivers of patient satisfaction directly to patient experience initiatives.
4. Implement industry best practices from award-winning healthcare organizations.
TPMG Educational will conduct one cohort every quarter throughout 2022. Courses are offered online live, blended and self-paced.
Everyone interested in the program should visit TPMGs site at:
https://www.helpingmakeithappen.com/hcahps-patient-experience.html
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