Tejash Shah Launches “OMMNIVERSE” – A Story-Driven Business Book Transforming How Retailers, eCommerce Owners, and Entrepreneurs Handle Customers, Refunds, and Loyalty
Author and technopreneur Tejash Shah announces the release of OMMNIVERSE, a unique business book blending storytelling with real-world customer dilemmas. Focused on retailers, eCommerce owners, entrepreneurs, and managers, the book provides clarity on handling refunds, returns, loyalty, and customer decisions. Available now on Amazon.
- (1888PressRelease) August 20, 2025 - Tejash Shah, technopreneur and author, has officially launched his latest book OMMNIVERSE: Where Customer Meets Karma, Where Business Meets Truth. Unlike traditional business manuals, OMMNIVERSE is written as a story - a dialogue between a confused business owner and an expert, unpacking real-life challenges every business faces.
From products and inventory to cancellations, returns, refunds, loyalty programs, and customer complaints, the book addresses the full journey of modern commerce with both practicality and emotion.
“Business today is no longer just about numbers. It’s about handling customer expectations without losing your peace. Every refund, every complaint, every loyalty request has an impact - and clarity is what businesses need most,” said Tejash Shah.
With over 22 years of IT and eCommerce experience and more than 1500 projects delivered for leading brands, Shah brings unmatched real-world expertise. Through OMMNIVERSE, he offers not just frameworks, but relatable conversations that make complex decisions simple to understand.
Who should read this book? Retailers, eCommerce owners, startup founders, brand managers, developers, catalogue managers, CRM heads, and business students will all find their challenges mirrored and their decisions guided inside OMMNIVERSE.
OMMNIVERSE is available globally on Amazon.
Amazon India: https://www.amazon.in/dp/B0CWZ5ZTMN
Official Website: https://ommniverse.tejash.me/
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