Technology Allows Expedia CruiseShipCenters to Cruise Ahead of Competitors

Top Quote Industry Leading CRM, CruiseDesk Helps Franchisees Succeed. End Quote
  • (1888PressRelease) October 08, 2013 - Vancouver, British Columbia - Today's thriving cruise industry expects to see 17.6 million passengers in 2013 alone according to Cruise Lines International Association. This growth in the cruise industry is paralleled by an increase in demand for professional travel expertise, especially when it comes to booking complex vacations. Leading-edge technology is key to the success of the modern travel agency and Expedia CruiseShipCenters continues to provide innovative sales and marketing tools for its agents and franchise locations. Its proprietary, web-based technology, CruiseDesk®, is widely recognized as the best Customer Relationship Management system in the industry.

    The design of Expedia CruiseShipCenters' CruiseDesk technology was driven by Matthew Eichhorst, President of Expedia CruiseShipCenters, to allow Franchise Partners and Vacation Consultants to have an integrated set of tools that enables them to manage their research, bookings, marketing and contact database, all through one accessible online system.

    "CruiseDesk is built to allow our franchisees to leverage world-class technology that will help them and their teams provide outstanding customer service from virtually anywhere in the world," said Eichhorst. "CruiseDesk also includes a full suite of training resources, so Consultants have access to ongoing education tools to make the most of everything the program has to offer."

    The CruiseDesk system is powerful and sophisticated, yet easy to use. With a click of a button, Vacation Consultants can create a one page quote for a vacation that is personalized with their contact information and includes all the details of itinerary, price by stateroom and an itinerary map. This can easily be printed or emailed to customers based on their needs and interests.

    By merging customer data with booking information, CruiseDesk eliminates duplicate data entry and expedites the booking process, allowing Consultants to spend more time focusing on providing exceptional customer service. Whether the booking is done in-person, online or over the phone, CruiseDesk will retrieve all the information from the cruise line system and automatically create an invoice for the customer.

    CruiseDesk allows Vacation Consultants to search over 50,000 staterooms in just seconds and filter results based on any number of criteria including a specific ship, embarkation date, or a specific port of call, which allows dream vacations to be personally customized in an efficient manner.

    With the industry's best technology, Expedia CruiseShipCenters has a competitive advantage that continues to attract existing travel agencies and new Franchise Owners seeking to actualize their dreams of owning a profitable business.

    Expedia CruiseShipCenters' trustworthy brand and state-of-the-art technology, matched with their company-wide dedication to customer service, has allowed them to boast the highest sales volume by location compared to their travel franchise competitors. For more information about the Expedia CruiseShipCenters franchise opportunity, visit

    Named a fast-growing franchise by MSN Money, Expedia CruiseShipCenters provides exceptional value and expert advice for travelers booking cruises and vacations through its network of more than 185 franchise locations. As part of Expedia, Inc., the company's 4,000 Vacation Consultants have been navigating spectacular vacation experiences for customers across North America for more than 25 years. For more information on joining the Expedia CruiseShipCenters team, visit

    Expedia is either a registered trademark or trademark of Expedia, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2013 Expedia, Inc. All rights reserved. CST # 2029030-50 and CST # 20893-43.

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