Techno Brain BPO / ITES Division achieves ISO 9001: 2008 Certification

Top Quote Techno Brain has announced today that its Kenya based BPO / ITES division has achieved International Organizations for Standardization's (ISO) 9001: 2008 Quality Management System (QMS) Certification. End Quote
  • Newark, NJ (1888PressRelease) January 04, 2012 - Nairobi, Kenya: Techno Brain, a CMMI Level 3 and ISO 9001: 2008 Certified Company and Africa's leading ICT Solutions, IT Training and BPO / ITES services provider with operations in India and USA announced today that its Kenya based BPO / ITES division has achieved International Organizations for Standardization's (ISO) 9001: 2008 Quality Management System (QMS) Certification. This quality management certification is awarded to organizations that meet the rigorous process for assuring high quality in the services, solutions and products they provide to their clients. Techno Brain BPO / ITES division is the only BPO Company in the region to achieve this milestone.

    Manoj Shanker, CEO, Techno Brain Group, stated, "This certification sharpens our focus on continual improvement of service efficiency and effectiveness. Obtaining ISO certification demonstrates Techno Brain BPO / ITES division's commitment to meet the requirement of globally recognized QMS requirements and deliver a high level of service to all BPO clients across the globe today and in the future."

    Lakshman, Director of Operations, Techno Brain BPO / ITES, commented, "Receiving ISO 9001: 2008 Certification for our Quality Management System is a true assessment of our efforts and commitment to deliver high quality solutions and best services to all our clients worldwide." He also added, "Achieving this certification gives us a distinct advantage in serving our clients and maintaining our position as leader in the BPO industry in Africa."

    ISO 9001: 2008 Certification is an internationally recognized standard for quality management system focusing on defining customer quality requirements, meeting applicable customer and regulatory requirements, enhancing customer satisfaction and continually improving business performance. Techno Brain BPO / ITES division's QMS was audited for the ISO 9001:2008 certification by NEMKO, a Norway based auditing firm. ISO Certification helps to apply best practices, manage processes, have defined system & consistent quality and procedures enabling to strengthen performance, maintain competitive edge in the global market place, improve outcome of process and enhance customer confidence.

    About Techno Brain
    Techno Brain, a CMMI Level 3 & ISO 9001: 2008 certified company, is Africa's leading custom software application provider. Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations. With operations in Tanzania, Ethiopia, India, Kenya, Malawi, Mozambique, South Africa, UAE, Uganda, USA, and Zambia, Techno Brain provides custom software application, IT Products, BPO / ITES and IT Training to clients across the globe. Techno Brain, a people oriented, leading custom software application development company in Africa, provides conducive work-environment and opportunity to lead & grow.
    Techno Brain offers IT Solutions and products in Identity Management, BI/DWH, Infrastructure, Enterprise Business and IT Consulting practice areas. Techno Brain's major IT products include InspireHRM, a Microsoft Certified Human Resources & Payroll Management System; MEsure, a CfMD (Certified for Microsoft Dynamics) certified Project Monitoring and Evaluation System; SecuRegister, Multi-modal Biometric System; AIRevenue, Airport Revenue Management System; and IFMS, Integrated Financial Management System; and APEX, Audit Management System.

    Techno Brain's BPO/ITES Division offers Customer Care, Finance & Accounting, Human Resources, Knowledge Services, Order Management and Web Based Services tailored to the global outsourcing industry. Techno Brain's Training Division has over a decade's of experience in imparting quality IT Training in Africa on Microsoft, CISCO, Oracle, and various International Diploma courses.

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