Tax Masters Customer Service Representative Position in Houston, TX

Top Quote Tax Masters leads the industry in level of service and has evolved over the past several years as one of the most consumer-oriented firms in the tax relief field. End Quote
  • (1888PressRelease) December 31, 2010 - TaxMasters, Inc., the only publicly traded tax representation firm in the U.S. focused on helping people regain compliance with the IRS and pay their outstanding tax debt, is looking for compassionate, empathetic Customer Service Representatives in Houston, TX. Tax Masters leads the industry in level of service and has evolved over the past several years as one of the most consumer-oriented firms in the tax relief field.

    Tax Masters recently took a huge step toward ensuring the highest level of customer service by updating its business model to separate tax services from tax debt negotiation services. By IRS rules, every taxpayer who wants to try and settle an outstanding tax debt must fully regain IRS compliance first, which typically involves filing all delinquent tax returns and paying any currently-due quarterly taxes. To make the process more transparent and more affordable to new customers, Tax Masters separated its service offerings. No new Tax Masters customer may sign up for settlement services or assistance with an Offer in Compromise or other repayment plan until Tax Masters has completed all tax services and the client is back in compliance. The best part? After completing the compliance package, TaxMasters delivers a settlement recommendation to the customer. The customer is free to attempt the settlement herself, hire someone else to do it, or rehire Tax Masters for settlement services.

    Even with all this transparency, Tax Masters customers face incredible hardship and difficulty brought on by months and years of not facing their tax problem. It is absolutely necessary for Tax Masters Customer Service Representatives to be polished, friendly, helpful, and to act as an advocate for every client.

    The Position

    The Customer Service Representative provides outstanding service to clients by answering inbound and making outbound calls quickly and accurately. The Customer Service Representative provides a single point of contact for responding to case inquiries related to status, selected data changes, required forms, information and documenting all inquires and any corresponding action taken. The Customer Service Representative is TaxMasters' face to the customer. The role requires a customer-centric attitude and excellent communication skills.

    Primary Responsibilities

    Exercise patience in dealing with customers who are under duress and who face consequences from the IRS
    Answer inbound and make outbound calls
    Conduct case analysis with assigned clients in a timely manner
    Alert clients of issues with account and educate clients on IRS concerns
    Set up appointments for conference calls, meetings and financial interviews for other staff members and clients
    Review notices and letters from the IRS
    Send direct reminder emails to staff regarding scheduled appointments
    Review payment status of an assigned load of cases
    Initiate phone calls to clients to obtain information or documents requested by other departments and advise clients of account status
    Closeout accounts when all services are rendered and forward file to appropriate department
    Document and update system with all conversations and actions taken on the case

    Knowledge and Skill Requirements

    One or more years of customer service, call center, collections or related experience.
    Excellent communication, customer service, follow-up and people skills
    Computer and administrative skills required including faxing, copying, emailing and data entry
    Previous IRS experience is a plus
    Ability to work in a fast-paced environment
    High school diploma or equivalent required, some college preferred

    Do you think you have what it takes to help people facing incredible pressure from the IRS? If you live in the Houston area and have a genuine desire to help people in financial crisis, you may just be the next Customer Service Representative Tax Masters hires. But you'll never know if you don't apply.

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